How to participate LibQUAL

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How to participate LibQUAL

• and effectively utilise the data

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Tips for participating

• Use a large sample
• Promote the survey to help increase the response
  rate
• Online
• Email
• Posters
• Notices in college newsletters etc.

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Tips for participating

• Allow enough time to collect demographics data
• Exploit all areas of help and advice
• ARL Web site discussion list
• JISCMail discussion list
• Each other
• Us!

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Analysing the data

• Internal
• Difference between user groups
• External benchmarking
• SCONUL Cohort
• Individual similar institutions in the UK
• Average scores from the largest US participants
• Individual similar institutions in the US

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LISU

• LISU Commissioned by Cranfield University to do
  further analysis
• Examine and comment on Cranfields results
• Provide analyses for each campus
• Analyse by selected demographics
• Compare to other UK participants
• Compare to selected US libraries

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Kings Norton
RCMS
MIRC
Silsoe
Perceived gt desired Perceived gt
minimum Perceived lt desired Perceived lt minimum
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Core dimensions
Overall total

• Cranfield vs UK
• Similar minimum desired
• Higher perceived
• Cranfield vs US
• Lower minimum desired, similar perceived
• UK vs US
• Lower minimum, perceived and desired

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Ranking
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Utilising the data - results

• Reports
• To senior management
• To Library User committees
• Quality department
• Academic departments
• Supporting departments (Computing)
• For annual report
• Newsletters
• Inspectorate

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Utilising the data - results

• Presentations
• Learning centre staff
• Senior management
• Web pages
• Displayed on notice boards
• Focus groups created to tackle specific issues
  raised by survey findings

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Utilising the data - free text comments

• Communicated to Library staff
• Notice boards
• Web pages
• Reports to management and committees

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J. Stephen Town

• Director of Information Services
• Royal Military College of Science
• Deputy University Librarian
• Cranfield University
• j.s.town_at_rmcs.cranfield.ac.uk