ESW3 Smart Card Workshop

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ESW3 Smart Card Workshop

• Prepared by
• Smartran Ltd for SCNF NSCP
• Version 1.22 (28/06/05)

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Welcome Introductions

• This workshop is an opportunity for you to
  explore the factors affecting the design of a
  smart card scheme
• Your facilitators for this workshop
• Kevin Farquharson Philip Weerakody (Smartran
  Ltd)
• www.smartran.co.uk 01483 772241
• It will help to understand your areas of interest
  and expectations from todays workshop
• What are your objectives from today?

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Theme links to projects

• Smart Cards Customer Centric Thinking
• Improving citizens experience of government
  services
• Enabling government service departments to know
  their customers better
• Key Benefits and Service Areas
• Reduce duplication of cards, card schemes and
  databases
• Single authentication to multiple e-gov services
• Supports library, leisure, parking, public
  transport, schools, access, benefits and more.

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Theme links to projects

• Targets
• Priority Service Outcome (PSO) G12 (Leisure and
  Libraries)
• PSO E9 (Stored Payment Systems)
• Improve integration of e-Gov systems
• A key component of the Government Connect
  strategy
• National Smart Card Project (NSCP)
• Brings together the knowledge and expertise of
  local authorities and government departments in
  order to develop and drive smart card solutions
  across the country.
• Providing a cost effective solution to help local
  councils implement smart card schemes and achieve
  the benefits of more efficient processes, better
  customer information and greater accessibility to
  e-government services.

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Acknowledgements

• The following organisations have contributed
• resource and materials to develop the SCNF
• workshops
• Smartran Design Workshop
• Unicard Business Case Sample cards
• Smart Citizen Card survey
• Scoll Methods - Procurement
• ACT - Implementation

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Workshop Agenda

• Introduction
• How do you assess the needs?
• Role Play Exercise 1 Cards and Forms
• Analysing the needs and high level design
• What are the data and information flows
• Break
• Designing a smart card scheme based on NSCP
  software
• Participant selected topics
• Role Play Exercise 2 E-Money v Cash
• Where to find further information and resources
• Question Answers
• Summary and Next Steps

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What is a Smart Card?
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What is a Smart Card?

• A plastic card usually the size of a credit card,
  that is embedded with either a microprocessor and
  a memory chip or only a memory chip.
• Smart cards can hold much more information than
  magnetic cards and can have functions built into
  the card (e.g. cryptography).
• You can think of it as an old credit card" with
  a "brain" on it. This card-computer (brain) can
  be programmed to perform tasks and store
  information, but note that the brain is quite
  small - meaning that the smart card's power falls
  far short of your pc or notebook.

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Establish Initial Scope Priorities

• Which LA services (eg Libraries, Leisure,
  Schools)?
• Where are the locations for these services?
• What uses within the identified service areas?
• Who will be involved (staff, citizens and other
  parties)?
• What information is required for each identified
  use?
• How are these services currently provided?
• Tip think about the points of contact and
  interaction between the citizens, the LA services
  and current systems and processes. What happens
  with the current organisation and systems?

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LA Service
Location A
Location B
Location C
Where? What? Who?
Process 1 Eg enrol
Process 2 Use a service
Process 3 Pay for something
Local Resident
Receptionist
Teacher
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• We have started by trying to understand what
  services LAs are currently providing and
  analysing them so we could work out what we would
  need a smart card scheme to do.
• Before we go any further, we need to explore the
  interaction between
• Citizens LA

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Interactive Exercise Cards and Forms

• Interactive role play exercise
• Explore how citizens interact with services and
  how you can use smart cards
• Compare to your existing processes

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Smart Card Workshop (part B)

• Analysing Needs and High Level Design

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Independent of Technology Drives the scheme
design/implementation.
 
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General Needs (examples)

• Satisfy E-Government initiatives for access to
  services.
• Inclusiveness and Accessibility Easier access
  to services for all groups in the community
• Reduction of cash handling and the related costs.
• Better citizen authentication and identity
  management (single sign on for multiple agencies)
• Reduce levels of fraud
• Better levels of information on citizen services
  take-up and preferences.
• Encourage local or national initiatives such as
  use of public transport. (e)

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Local Needs (examples)

• Create a cashless school meals environment
• Promote tourism with better and easier access to
  tourist services for visitors
• Provide concessionary leisure centre cards in the
  locality
• Help resolve parking problems in the locality.
  (e)

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High Level Design

• We have already looked at Services and Locations,
  which leads to what applications will the scheme
  implement.
• Will the scheme have a networked centralised back
  office?
• Will transactions be collected and stored by the
  systems?
• What are the expected volumes of
  usage/transactions?
• What level of security does the scheme need to
  support?
• What levels of interoperability will be supported
  (card,systems)?
• What are the alliances and partnerships for the
  scheme?
• Will the card be used as an identity token for
  central identity management?
• Which card? (e)

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Typical Applications

• Library
• Leisure
• School
• Tourism
• Parking
• Housing

• Transport
• Identity/Entitlement
• Purse
• Loyalty
• Benefits
• Authentication/Access

Which applications are your priority?
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Exercise Draw up Solution cards - Service

• Service
• Uses/Functions
• Locations
• Staff and Citizens involved
• Processes
• Information required

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Template Solution Card Scheme Name

• Services eg Library, Leisure, Housing
• Users
• Staff at location
• Other council staff
• Council Locations

• Uses/Functions

Processes
System Requirements
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• What factors determine the first steps?
• What applications might you do first?
• What is easy?
• What is complex?
• Where is the greatest interest/demand?
• What are the benefits of this approach and when
  do they arise?

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Think of a roadmap forbuilding up smart card
usewith solution cards as pointson this diagram
More complex uses
Complexity
More areas of use
More locations
Initial smart card applications
Scale
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Investigate Processes

• How is the current service provided?
• Are there any desired changes or improvements?
• What happens before resident starts to use
  service?
• What information is requested and held? Where?
  How?
• How is the resident/customer identified?
• What services and facilities are offered?
• Are any services charged for? How much? How
  often?
• What are disability and social inclusion
  considerations?
• How is a card holder periodically verified for
  eligibility?

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Smart Card Workshop (part C)

• Investigating and Analysis of Data and
  Information Flows

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Investigating the Data Information Flows

• Where and how is citizen data gathered?
• What other information is/could be gathered?
• Are there any current requirements which are not
  met?

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Example Data Mapping
Card Data New DB Old DB New Data
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Data and Information Flows

• How is citizen data held and distributed?
• How is the data maintained?
• How and when is the information exchanged/shared?

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Example Data Flow
Help Desk
Local Authority (Card Owner)
Form Processor
Card Issuing Agent
Amend Data
Data
Data
Data
Data
Cardholder Details
Card Issues
CD

• Back Office
• Reporting

Product Sales Agent
Back Office Transaction and Account Management
CD
New Product/CD Requirements

• Back Office
• Clearing and Settlement

TD
Financial
CD - Configuration Data (Product, Scheme,
Hotlists)
CD
CD
TD
TD
TD - Transaction Data (Event, Financial)
Note The Helpdesk, form processor and Issuing
function may be part of the back office system.
Assumes LA is the card and product(s) owner.
Library
Leisure
School
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Topics for Second Session

• Existing Card Audit
• Business Case
• Designing smart card schemes based on NSCP
  software
• Procurement
• Authentication
• Transportation applications (ITSO)
• Commercial Technical Design Considerations
• Communications, Launch Training
• Scheme Implementation
• Setting up a Smart Card Scheme Toolkit (BM)

You chose where we go
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Information and Resources

• NSCP CD and Website
• www.nationalsmartcardproject.org.uk
• Bolton - Setting up a Smart Card Scheme - Toolkit
• Other LA experience
• Smart Cities, NSCP Early Adopters, Case Studies
• SCNF website and events www.scnf.org.uk
• NSCP starter kit and other third party software
• External suppliers and consultants

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Interactive Exercise 2

• Interactive role play exercise
• Exploring the difference between cash e-money
• Try using cash and e-purse to use services

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Information and Resources

• NSCP CD and Website
• www.nationalsmartcardproject.org.uk
• See sub-set of document relevant to design
• Bolton - Setting up a Smart Card Scheme - Toolkit
• Other LA experience
• Smart Cities, NSCP Early Adopters, Case Studies
• SCNF website and events www.scnf.org.uk
• NSCP starter kit and other third party software
• External suppliers and consultants

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Experience Sharing Workshops

• See - www.localegovnp.org.uk
• 22 June, Newcastle Half day - afternoon
• 29 June, Harrogate Half day - afternoon
• 6 July, Coventry Half day - afternoon
• 13 July, London Half day - afternoon
• 20 July, Bristol Full day

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Workshop Close

• Summary
• Questions
• Feedback (evaluation forms)
• Next Steps
• Close