Engage in sustained oral communication and evaluate spoken text

1
Engage in sustained oral communication and
evaluate spoken text
2
Engage in sustained oral communication and
evaluate spoken text
Notional Hours
BF401.01 Understanding complex issues under
discussion
7 8 8 7 6 6 8 50
BF401.02 Understanding the management of
discussion or conflict in a manner that supports
the goal
BF401.03 Identifying the underlying assumptions
and subtext in spoken text to clarify
understanding
BF401.04 Understanding own responses to spoken
text
BF401.05 Understanding characteristics of speaker
style and tone
BF401.06 Analysing and identifying strategies to
be an effective speaker
BF401.07 Evaluating spoken discourse
Total Notional Hours
3
US 8974 Engaged in sustained oral communication
BF401.01 Understanding complex issues under
discussion
Critical Cross-field Outcomes
Identify and solve problems
Work effectively with others
Be able to correctly interpret the visual and
non-verbal clues
Be able to objectively compare ideas and
solutions
Communicate effectively
Be able to create the opportunity and climate to
clarify understanding during one-on one and group
discussions
Organise and manage myself and my activities
Be able to summarise the other persons points to
check your understanding and clarify things
Collect, analyse, organise and critically
evaluate information
Be able to review the discussions and positively
summarise the conclusions
Understand the listening process
Be able to respond to discussion of complex
issues in such a way that indicates clearly
developed understanding
Use science and technology effectively and
critically
Understand the necessity of core notes
Demonstrate an understanding of the world as a
set of related systems
Understand how to clarify own understanding by
asking relevant questions
Understand how listening periods will create
greater understanding
Understand the dynamics of interaction in a group
and techniques to clarify one another's
understanding
Use mathematics
Understand the factors affecting listening
Learner and societal development
4
Topic Specification BF401.01 Understanding
complex issues under discussion
Learning Activities
Topic assessment criteria
Assignment Description
Use Multi media
WHAT

• The assessor will observe and confirm that
  learners
• Are able to understand the dynamics of
  interaction in a group and techniques to clarify
  one another's understanding
• Are able to demonstrate an understanding of the
  factors affecting listening an how to respond
  critically yet sensitively as a listener
• Are able to to respond to discussion of complex
  issues in such a way that indicates clearly
  developed understanding
• Are able to review complex discussions and
  positively summarise the conclusions

A group and individual exercise where learners
watch a video to help them develop listening
listening strategies and techniques to increase
understanding of complex issues as evident by
response
Self Study
Plant investigation
Collect Information
Media search
Interview experts
HOW
Attend lectures
Group Discussions

• Learners to watch a video, viewing a specific
  segment with the sound off
• Learners are requested to make predictions about
  what is happening by answering questions about
  setting, action, and interaction
• Learners to view the segment again with the sound
  on in order to allow them to confirm or modify
  their hypothesis
• View the segment and positively summarise the
  group discussion and interpretation of the
  segment in a short report

Sketch
Case studies
Analyse, plan and make decisions
List predictions
Develop recommendations
Job assignment
Make presentation
Complete documents
Execute, test and evaluate
Draft a report
Complete a questionnaire
5
US 8974 Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.02 Understanding the management of
discussion or conflict in a manner that supports
the goal
Identify and solve problems
Work effectively with others
Be able to overcome the emotions involved in a
conflict and not take it personally
Be able to decide and stick to the desired
outcome and purpose of the interaction
Communicate effectively
Organise and manage myself and my activities
Know the five basic ways (Avoidance,
Accommodation,Compromise, Competition and
Collaboration) of dealing with conflict
Be able to identify the root problem of the
conflict
Collect, analyse, organise and critically
evaluate information
Be able to use clear, precise, and concise
vocabulary to achieve clarity
Use science and technology effectively and
critically
Know the dispute mechanisms/grievance procedures
in your organisation
Be able to recognise your own behaviour during
conflict situations
Demonstrate an understanding of the world as a
set of related systems
Know the techniques for managing conflict
Use mathematics
Learner and societal development
6
Topic Specification BF401.02 Understanding the
management of discussion or conflict in a manner
that supports the goal
Learning Activities
Topic assessment criteria
Assignment Description
Use Multi media
WHAT

• The assessor will observe and confirm that
  learners
• Are able to explain the basic ways of dealing
  with conflict in the workplace
• Are able to apply the techniques of managing
  conflict and discussions in a objective and
  purposeful way
• Are able to use clear, precise, and concise
  vocabulary to achieve clarity
• Are able to overcome the emotions involved in a
  conflict and not take it personally
• Are able to apply techniques to manage conflict
• Are able to explain basic ways of dealing with
  conflict
• Are able to understand how the ability to
  sensitively manage discussions and conflict
  enhances safety, the work environment and quality
  of the work-process

A individual and role play exercise to learn more
about coping with conflict in a manner that
supports the goal of the group or one-on one
interaction
Self Study
Plant investigation
Collect Information
Media search
HOW
Interview experts
Attend lectures

• Identify someone with whom you have had a
  conflict recently. List the reason(s) that the
  conflict occurred.
• Was the conflict resolved the same day? Why or
  why not? If the same situation (above) happened
  again, what would you do differently? In a group
  discuss your response to the questions.
• Role play a discussion between a supervisor and
  employee regarding a conflict situation. Include
  specific required outcomes of the discussion.
  Switch roles.
• Discuss the elements of conflict resolution and
  the techniques used to resolve the conflict
• Complete a questionnaire to indicate techniques
  used in given scenarios

Group Discussions
Sketch
Case study
Analyse, plan and make decisions
Make a list
Develop recommendations
Job assignment
Role play
Complete documents
Execute, test and evaluate
Draft a report
Complete a questionnaire
7
US 8974 Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.03 Identifying the underlying assumptions
and subtext in spoken text to clarify
understanding
Identify and solve problems
Work effectively with others
Be able to make meaningful comparisons between
own perspectives and the perspective and values
of others
Communicate effectively
Be able to identify assumptions and subtext in
spoken text
Organise and manage myself and my activities
Know how to interpret and challenge assumptions
to clarify understanding
Be able to demonstrate reflective self-awareness
with regard to own individual perspectives and
values
Collect, analyse, organise and critically
evaluate information
Know that bias can corrupt or cause a breakdown
in interaction and the understanding and clarity
of the message
Use science and technology effectively and
critically
Be aware of underlying assumptions and subtext in
spoken text
Demonstrate an understanding of the world as a
set of related systems
Know that underlying assumptions and subtext in
spoken text need to be challenged when
appropriate to clarify understanding, remove bias
and or sustain interaction
Use mathematics
Learner and societal development
8
Topic Specification BF401.03 Identifying the
underlying assumptions and subtext in spoken text
to clarify understanding
Learning Activities
Topic assessment criteria
Assignment Description
Use Multi media
WHAT

• The assessor will observe and confirm that
  learners
• Are able to demonstrate an awareness of
  underlying assumptions, points of view and
  subtext in spoken text
• Are able to identify the underlying assumptions,
  points of view and subtext in spoken text and
  challenge them if appropriate to clarify
  understanding

A group exercise examining the assumptions and
subtext in films,focussing on what myths about
racial, gender, ethnic, and class identities
emerge and how identifying them can clarify
understanding of interaction
Self Study
Plant investigation
Collect Information
Media search
HOW
Interview experts
Attend lectures

• Learners are required to view the assigned film,
  and submit questionnaires and participate in
  group discussions regarding their observations
• Worksheets for the film will include questions
  regarding
• The explicit or implicit values in the film?
• Does the film advocate certain values by
  glamorizing actions that incorporate them? Does
  it question certain values, attitudes, or
  behavior? Does it denigrate certain values?
• How do gender roles structure the film? Which
  characters have subjectivity in the film? By what
  devices is subjectivity shown?
• Does the film comment on race? What assumptions
  are made about race?
• In a group, discuss the different observations

Group Discussions
Sketch
Case study
Analyse, plan and make decisions
Make a list
Develop recommendations
Job assignment
Role play
Complete documents
Execute, test and evaluate
Draft a report
Complete a questionnaire
9
US 8974 Engaged in sustained oral communication
BF401.04 Understanding own responses to spoken
text
Critical Cross-field Outcomes
Identify and solve problems
Work effectively with others
Be able to use appropriate and familiar
vocabulary to establish a rapport with the
specific audience
Be able to determine the type and characteristics
of the audience
Communicate effectively
Organise and manage myself and my activities
Be able to remain focused on the purpose of
communication when responding
Be able to identify the context within which the
communication is taking place and adjust your
response accordingly
Collect, analyse, organise and critically
evaluate information
Be able to identify own inappropriate responses
and adjust them accordingly
Study the basic principles and modules of the
communication process
Use science and technology effectively and
critically
Understand the principles of tone, style and
which approach to choose when responding
Demonstrate an understanding of the world as a
set of related systems
Understand that communication always take place
within a context
Know the four broad categories of audiences
Use mathematics
Learner and societal development
10
Topic Specification BF401.04 Understanding own
responses to spoken text
Learning Activities
Topic assessment criteria
Assignment Description
Use Multi media
WHAT

• The assessor will observe and confirm that
  learners
• Are able to identify the audience, purpose and
  context of the spoken text
• Are able to analyse own responses to spoken text,
  identify inappropriate response and correct it
• Are able to choose the correct tone, style and
  approach
• Are able to identify pedantic, aggressive or
  illogical language

A individual exercise requiring learners to
respond to spoken text and to analyse own
responses and adjust if required
Self Study
Plant investigation
Collect Information
Media search
HOW
Interview experts
Attend lectures

• Learners are video taped individualy in a
  simulated situation, and asked to analyse their
  own responses. During the simulation learners
  will be confronted with oppossing views and
  required to choose their own approach, tone and
  style
• Pedantic, illogical or aggressive language should
  be identified and listed and recommendations made
  in a group discussion.
• Learners are required to write a short report on
  their responses, approach and style and make
  recommendations

Group Discussions
Sketch
Case study
Analyse, plan and make decisions
Make a list
Analyse
Job assignment
Role play
Complete documents
Execute, test and evaluate
Draft a report
Complete a questionnaire
11
US 8974 Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.05 Understanding characteristics of speaker
style and tone
Identify and solve problems
Work effectively with others
Be able to emphasise points by using repetition,
tone of voice, intonation and volume of voice
Be able to recognise responses by the audience to
spoken text and interpret them
Communicate effectively
Organise and manage myself and my activities
Collect, analyse, organise and critically
evaluate information
Understand the importance of maintaining steady
sincere eye-contact with an audience
Be able to list different speakers styles and how
they would attract or alienate an audience
Use science and technology effectively and
critically
Know the Alexander Technique to improve posture
Understand how to use voice energy and pace
Demonstrate an understanding of the world as a
set of related systems
Understand that the tone in which you express
yourself is likely to influence the audiences
estimation of you and your capacities
Understand different styles and tone of speaking
and how they can attract or alienated an audience
Use mathematics
Learner and societal development
12
Topic Specification BF401.05 Understanding
characteristics of speaker style and tone
Learning Activities
Topic assessment criteria
Assignment Description
Use Multi media
WHAT

• The assessor will observe and confirm that
  learners
• Be able to explain the different styles and tone
  of speaking and how they can attract or alienated
  an audience
• Be able to explain the characteristics of
  speakers style and tone
• Be able to explain to list different speakers
  styles and how they would attract or alienate an
  audience
• Be able to explain to choose the appropriate
  style and tone for the specific audience

A group exercise where learners are required to
compare at least three different styles of
presentation and comment on the effect the style
had on the audience and an individual exercise
where learners have to prepare and make a
presentation on a work related subject while
being videotaped
Self Study
Plant investigation
Collect Information
Media search
Interview experts
Attend lectures
Group Discussions
HOW
Sketch
Case study
Analyse, plan and make decisions

• Learners are shown three presentations each with
  a different style (e.g. aggressive, apologetic or
  monotone) and asked to identify the style,
  comment on the particular effect this had on them
  and how it influenced their response.
• Learners prepare a presentation on a work related
  subject, and are required to deliver these in
  front of an audience and are videotaped during
  the presentation
• These presentations are discussed in a group to
  make specific adjustments to style and tone.

Make a list
Develop recommendations
Job assignment
Make presentation
Complete documents
Execute, test and evaluate
Draft a report
Complete a questionnaire
13
US 8974 Engaged in sustained oral communication
Critical Cross-field Outcomes
Identify and solve problems
BF401.06 Analysing and identifying strategies to
be an effective speaker
Work effectively with others
Be able to control breathing and be aware of
breathing patterns and how it influences tone of
voice
Communicate effectively
Be able to use appropriate gestures
Organise and manage myself and my activities
Collect, analyse, organise and critically
evaluate information
Understand the importance of being centered and
staying mobile and still while speaking
Be able to work within the so called window of
vision to make gestures visible
Use science and technology effectively and
critically
Understand that correct stance promotes focus
Understand that certain gestures can be
misinterpreted due to cultural differences
Demonstrate an understanding of the world as a
set of related systems
Understand the use of symbolic/figurative
communication
Understand the use of rhetorical devices and how
to use them for effect on an audience
Understand the basic concepts of non verbal cues
and body language
Use mathematics
Learner and societal development
14
Topic Specification BF401.06 Analysing and
identifying strategies to be an effective speaker

Learning Activities
Topic assessment criteria
Assignment Description
Use Multi media
WHAT

• The assessor will observe and confirm that
  learners
• Are able to explain the impact of non-verbal
  communication, body language and signals and how
  to use them appropriately
• Are able to recognise symbolic communication
• Are able to use appropriate gestures
• Are able to use rhetorical devices effectively on
  an audience

A group exercise requiring learners to
communicate without using their voices using
symbolic/ non-verbal communication to get the
message across
Self Study
Plant investigation
Collect Information
Media search
Interview experts
Attend lectures
Group Discussions
HOW
Sketch
Games
Analyse, plan and make decisions

• Learners devide in two groups and play a game
  where they are required to communicate specific
  messages using only gestures, symbols and body
  language
• Each learner to complete a questionnaire
  indicating their understanding of the messages
• In a group discuss the effectiveness of certain
  signals and techniques and cultural differences

Make a list
Develop recommendations
Job assignment
Make presentation
Complete documents
Execute, test and evaluate
Draft a report
Complete a questionnaire
15
US 8974 Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.07 Evaluating spoken discourse
Identify and solve problems
Work effectively with others
Be able to identify techniques used by speakers
to evade or dissipate responsibility for and
issue
Be able to explain, describe and judge the impact
of formal and informal discourse
Communicate effectively
Organise and manage myself and my activities
Understand the techniques used by the speaker to
influence the audience in relation to purpose or
context of the interaction
Collect, analyse, organise and critically
evaluate information
Use science and technology effectively and
critically
Understand the fundamental principles that
influence impact of spoken discourse
Understand that all communication has underlying
values, assumptions and attitudes which have an
influence on the interaction
Demonstrate an understanding of the world as a
set of related systems
Understand the difference between fact, points of
view and opinion
Understand the relationship between author and
audience
Use mathematics
Learner and societal development
TOPIC SPECIFICATION
16
Topic Specification BF401.07 Evaluating spoken
discourse
Learning Activities
Topic assessment criteria
Assignment Description
Use Multi media
WHAT

• The assessor will observe and confirm that
  learners
• Are able to explain the fundamental principles
  that influence impact of spoken discourse
• Are able to identify techniques used by speakers
  and to correctly interpret these techniques
• Are able to explain, describe and judge the
  impact of formal and informal discourse

A exercise requiring learners evaluate and judge
the impact of formal discourse and to identify
the techniques used by the speaker to evade
responsibility
Self Study
Plant investigation
Collect Information
Media search
Interview experts
HOW
Attend lectures
Group Discussions

• Learners are provided with three different audio
  extracts of speeches at formal occasions by well
  known speakers
• Learners to individually identify the techniques
  used to evade or dissipate responsibility for an
  issue identified by making use of checklists
• Learners share their interpretation of the
  message and discuss these
• Learners evaluate and judge the impact of the
  spoken discourse and share their observations
• As a group present your observations

Sketch
Games
Analyse, plan and make decisions
Using checklists
Evaluate
Job assignment
Make presentation
Complete documents
Execute, test and evaluate
Draft a report
Complete a questionnaire