Human Performance Applications and Tools

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14th Annual HPRCT Conference June 16 - 20 Delta
Meadowvale Mississauga, ON Canada Hosted by
Joy Rule
Human Performance Specialist Idaho National
Laboratory Battelle Energy Alliance
June 2008
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Human Performance Improvement Qualification
Program
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Goal of this Presentation

• For those just starting Human Performance
  Improvement Qualification Programs
• Share the path chosen
• Share the elements of the qualification program
• Share the impacts thus far
• Share what we have learned and are learning

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The Idaho National Laboratory (INL)

• Contractor is Battelle Energy Alliance (BEA)
  brought on with a 10 year contract rather than
  the typical 5 years
• Amazing challenge and taskmassive startup/turn
  around!
• Rich heritage in human factors, human
  reliability, safety and risk analysis, and
  systematic approach to training
• Long history of employee involvement in Safety
  (first DOE Site to receive STAR status)

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The Idaho National Laboratory (INL)

• Amazing diversity
• 20 employees work in support in the Advanced
  Test Reactor
• 20 employees work in areas of highly hazardous
  and technical non-reactor nuclear operations
  (fuels)
• 10 employees manufacture tank armor for the M1
  Tank
• Remainder are scientists, engineers, lab
  technicians or support staff performing/supporting
  
• nuclear research
• non-nuclear multi-program research

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Change in Culture

• Behaviors that support safe and reliable work are
  promoted throughout the organization.
• Leaders routinely exhibit desired behaviors.
• Behaviors are clearly described, communicated,
  and most importantly, reinforced.
• Individuals, leaders, and organizational
  processes eliminate plant events due to human
  error.

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Qualification Program Pyramid
Competence increases as one moves up the pyramid

• Each BEA audience has specific needs to apply HPI
  in their work

• Each Level is a pre-requisite for the next Level.

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Qualification Program Components

• Levels 2-5 include
• Interactive training workshops
• Reading assignments with study guides ( verbal
  check-out by an HPI collaborator)
• On-the-job coaching evaluation on effective use
  of HPI tools
• Comprehensive exam

FY-09 Focus
FY-08 Focus
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Completed Initiatives

• Three workshops completed and fully implemented
  (Error reduction tools, Situational Awareness,
  and Observation and Coaching of Error Reduction
  Tools
• Practitioner Level finalized
• 30 employees qualified as practitioner
• Candidates identified to complete over next year
  ( 100 already identified and the list is
  continually growing)

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Roles and Responsibilities

• Home Organizations
• Candidates
• Qualified Practitioners
• Human Performance Specialists

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Representative Initiatives

• Workshops for next level
• Strong Organizational Safety Culture (in final
  design)
• HPI Tools for Managers and Supervisors (in design
  phase)
• Accountability and Just Culture (FY09)
• Applied Tools to Manage Defenses Resolve LOWs
  (FY09)
• HPI Reviews the Artful Side of Critiques (FY09
• Employees identified to complete other levels of
  qualification program

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Key Challenges

• Get the right people on-board from the beginning
• Getting the various organizations excited about
  the program by seeing the value
• Customization

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Customization

• Long realized that one size doesnt fit all
• Running and maintaining a reactor is not the same
  as running a guard force or a manufacturing
  facility
• All the same principles apply
• But the tools differ in nature and content
• Research laboratoriesHigh consequences
• Good fit with several INPO type tools
• However work conditions often very different
  requiring us to adapt existing tools and invent
  new ones
• Plan to revisit more general needs of other
  organizations in the near future

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Key Insights to Date

• Focus dont try to be all things to all people
• Involve customers with different needs from the
  beginning
• Get management buy-in on all levels

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Questions or Comments?
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• For further information or detailed information
  on the qualification program contact
• Joy Rule
• Idaho National Laboratory