GEORGIA HIGHLANDS COLLEGE

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GEORGIA HIGHLANDS COLLEGE Office of Institutional
Effectiveness, Planning Research (OIEPR)  
USING ANNUAL OPERATIONAL PLANNING PROCESSES TO
CREATE A CULTURE OF EVIDENCE EVIDENCE-BASED
PERFORMANCE IN INSTRUCTIONAL ADMINISTRATIVE AND
EDUCATIONAL SUPPORT SERVICES IN SUPPORT OF
INSTITUTIONAL EFFECTIVENESS A GHC Workshop
Presentation (Fall 2008 Spring 2009)
Presented by OIEPR (Dr. Fitzpatrick Anyanwu,
Chief IR Officer Director)
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SUMMARY OF OBJECTIVES OF THE PRESENTATION
WORKSHOP
For Additional Training/workshops on Planning
and IE WE ARE HERE TO HELP! Contact OIEPR _at_
oiepr_at_highlands.edu
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SUMMARY OF TOPICS TO COVER
What is Planning? What is Assessment
Evaluation? What is Institutional
Effectiveness? What is Program Service
Objective? What is Program Learning
Outcomes?   What are the requirements for
SACSCOC?   What are the requirements for
accomplishing IE _at_ GHC? Reporting-Out New-year,
Mid-year, End-of-year, Surveys, IE
Reports (Identifying and Writing/Documenting
Annual Goals Assessment Outcomes) How does
OIEPR assist GHC in accomplishing this required
function? For Training/workshops on Planning and
IE - WE ARE HERE TO HELP! Contact OIEPR _at_
oiepr_at_highlands.edu
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What Is Planning? - General Planning Model
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Why Do We Plan?

• To avoid wasting time and effort
• To take into account all factors
• To focus on the critical or important factors
• To avoid wasting resources
• To be aware of changes that will need to occur
• To gather available resources
• To carry out a program in the most efficient and
  effective manner

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(No Transcript)
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What Is Assessment Evaluation?

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Office of Institutional Effectiveness, Planning
Research _at_ GHC
What Is Institutional Effectiveness (IE)?
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IE - A Flow Model
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Office of Institutional Effectiveness, Planning
Research _at_ GHC
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What Are The Requirements for IE?
Strategic Operational Planning - A
Model   BoR-USG-http//www.highlands.edu/facultyst
aff/oiepr/planning/usgstrategic/index.htm GHC-http
//www.highlands.edu/facultystaff/oiepr/planning/g
hcstrategic/index.htm
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What Are The Requirements for IE?
Strategic Operational Planning - A
Model  BoR-USG-http//www.highlands.edu/facultysta
ff/oiepr/planning/usgstrategic/index.htm GHC-http
//www.highlands.edu/facultystaff/oiepr/planning/gh
cstrategic/index.htm BALANCED  

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IE SACS

• An accredited institution is characterized by
  the
• Linkage of outcomes assessment to the
  institutions ongoing planning and resource
  allocation process and to strategic efforts to
  improve institutional quality
• To Achieve institutional Effectiveness

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IE SACS

• At the heart of SACS philosophy is the concept
  of institutional effectiveness (IE)
• IE involves a process of planning and budgeting,
  assessment, evaluation, and use of results to
  improve educational programs and administrative
  and educational support programs and processes
• SACS requires that in addition to providing
  evidence of planning and evaluation in its
  educational program, the institution must
  demonstrate planning and evaluation in its
  administrative and educational support services

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What Are The Requirements for SACS?
Southern Association for Colleges and Schools,
Commission on Colleges (SACSCOC)

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What Are The Requirements for SACS?
Southern Association for Colleges and Schools,
Commission on Colleges (SACSCOC) Reports Planni
ng, Budgeting, Assessment Outcomes Evaluation
Reports SACS Documentation
Findings Action Tracking Analysis Annual IE
Report Reports are used to demonstrate that
GHC is effectively accomplishing its
mission
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What Are The Requirements for SACS?
Southern Association for Colleges and Schools,
Commission on Colleges (SACSCOC) Requirements G
HC must submit Academic Program Administrative
and Educational Support Program Assessment
Reports as supporting documentation for
compliance with SACS Core Requirement 2.5 and
Comprehensive Standard 3.3.1.
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What Are The Requirements for SACS?
Southern Association for Colleges and Schools,
Commission on Colleges (SACSCOC) SACS Core
Requirement 2.5 The institution engages in
ongoing, integrated, and institution-wide
research-based planning and evaluation processes
that (1) incorporate a systematic review of
institutional mission, goals, and outcomes (2)
result in continuing improvement in institutional
quality and (3) demonstrate the institution is
effectively accomplishing its mission.
(Institutional Effectiveness)
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What Are The Requirements for SACS?
Southern Association for Colleges and Schools,
Commission on Colleges (SACSCOC) SACS
Comprehensive Standard 3.3.1 The institution
identifies expected outcomes for its educational
programs and its administrative and educational
support services assesses whether it achieves
these outcomes and provides evidence of
improvement based on analysis of those
results.
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Visual of an IE Plan
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• Plng

Identifying the Performance(s) indicating
achievement of Objective(s) (e.g., Student
Learning Outcomes Criteria)
Plan
If there are multiple Objectives that have to be
met to achieve this Goal, identifying them.
Stating the Goal to be achieved
Use Results to guide Improvement
Assess
Recognizing the Performance that indicates the
Goal has been achieved, or to what degree it has
been achieved.
Causing the intended Performance
Outcome(s)
Process
Adapted from Mager, R.F. (1997). Goal analysis
How to clarify your goals so you can actually
achieve them, 3rd ed. Atlanta The Center for
Effective Performance, Inc. by Gail Dantzker
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General Unit/Division Planning Cycle

• The Cycle

Goals Outcome/Objectives
Evaluate Results
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Georgia Highlands CollegeInstitutional
Effectiveness Process

• IE Circle

Forms, Cycles, and Reports
How We Do/Will Do It _at_ GHC
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What Are The Requirements for IE _at_ GHC?
Strategic Operational Planning - A
Model   BoR-USG-http//www.highlands.edu/facultyst
aff/oiepr/planning/usgstrategic/index.htm GHC-http
//www.highlands.edu/facultystaff/oiepr/planning/g
hcstrategic/index.htm
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What Are The Requirements for IE _at_ GHC?
Strategic Operational Planning - A
Model   BoR-USG-http//www.highlands.edu/facultyst
aff/oiepr/planning/usgstrategic/index.htm GHC-http
//www.highlands.edu/facultystaff/oiepr/planning/g
hcstrategic/index.htm
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GHCs Internal IE Plan

• The Strategic Plan, and/or
• Long Range Planning
• The Tactical Plan, and/or Strategic Initiates or
  Priorities
• Operational Plan, or Each years cycle of
  planning and evaluation (Unit Plans)

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Understanding the Two Primary Components

• The Strategic Plan
• College Mission
• College Goals
• College Values
• College Vision
• Unit Purpose Statements
• The Operational Plan
• Unit Mission
• Unit Goals
• Unit Objectives
• Unit Assessment Measures/Assessment Results
• Unit Use of Results/Action Plans

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Internal GHC Operational IE

• GHCs Operational Plan
• A planning process and assessment process through
  which college goals are translated into unit
  actions and unit actions are assessed for
  effectiveness.
• The strategic plan drives the operational plan

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Operational Process Schedule Winter
Retreat (Set Priorities for Coming Academic Year
Identify Priorities and Initial
Strategies)   Summer Retreat (Refine Priorities
Set/ Finalize Strategy)   October 1 New Year
Report Due (Planning Assessment/Evaluation) -In
stitutional reporting out-   February 1 Mid-Year
Report Due (Follow-up Progress) -Institutional
reporting out-  June 1 End-of-Year Report
Due (Annual/Full Year) -Institutional reporting
out-
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GHC IE CYCLE

• Re-affirm/Revise/Develop Institutional Mission
• Re-affirm/Revise/Develop Institutional
  Goals/Priorities
• Re-affirm/Revise/Develop Unit Mission
• Re-affirm/Revise/Develop Unit Goals
• Develop Unit Objectives
• Assessment Unit Measures
• Assessment Unit Results
• Assess College Effectiveness of Plan
• Make Appropriate Changes to Plan (Use of Results
  to affect change and improvement)
• Implement Plan
• Assess Plan
• Make Changes
• Recycle Process

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Budget








The budget document is a plan that translates the
program into dollars and shows what is needed to
implement the program
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Summary -Six (Major) Step Assessment
Model

• Mission 2-3 sentences that articulate
  unit/program name, primary purpose, primary
  activities, and audience/clients served
• Goals top 3-5 planning-type statements
• Program Objectives and Learning Outcomes 3-5
  specific (i.e. measurable) statements
• Measures Direct measures that can verify
  learning outcomes, attitudinal change or behavior
  modification. Indirect measures typically
  reflect student satisfaction and/or self-reported
  understandings
• Collection of Data Research instruments (e.g.,
  pre-post tests, surveys, focus groups,
  interviews, performances) designed to gather
  qualitative quantitative information
• Closing the Circle Resultant data should be
  used when considering program improvement
  modifications, etc.

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What Are The Requirements for IE _at_ GHC?
Strategic Operational Planning - A
Model  BoR-USG-http//www.highlands.edu/facultysta
ff/oiepr/planning/usgstrategic/index.htm GHC-http
//www.highlands.edu/facultystaff/oiepr/planning/gh
cstrategic/index.htm Georgia Highlands College
Goal Assessment Report Form  Unit/Team Verdana
10 bold Reported By Verdana 10 bold   Date
Submitted Verdana 10 bold   Assessment Period
Verdana 10 bold   Related College Goal Verdana
10 Unit/Team Goal Verdana 10 Expected
Outcome Verdana 10   Outcome Assessment
Verdana 10   Performance Targets Primary
Performance Target Verdana 8   Secondary
Performance Target Verdana 8   Summary of Data
Collected (Performance Results) Primary
Performance Target Verdana 8   Secondary
Performance Target Verdana 8   Recommended
Actions Primary Performance Target Verdana
8   Secondary Performance Target Verdana
8    Date Verdana 10   Follow-up on Recommended
Actions Verdana 10  
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REQUIREMENTS _at_ GHCPlanning Assessment Model

• Conclusion
• The GHC Assessment Plan Require that
• Each unit /program or division submit a
  thoroughly completed Annual Planning and
  Evaluation Form, which is compiled and reviewed
  by the OIEPR and IEC and to be published as a
  component of the College Annual Institutional
  Health and Outcomes Assessment Report

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Impacts on Annual Planning Evaluation

• The Many Factors That May Impact Internal
  Operational Planning and Evaluation at the
  College
• Example Changes in...
• Mission, Goals, Values
• Assessment Results
• Action Plan Results
• Facilities Master Plan
• System Accountability Requirements Expectations
• US-DOE State Financial Aid Measures
• Faculty Staff Evaluations
• Student Customer Evaluations
• Staff Development Plans

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GHC Planning Assessment Model TIMELINE
REQUIREMENTS _at_ GHC

• The GHC Planning Assessment Model Timeline
  Require that
• Winter Administrative Retreat (Review current
  year follow-up and progress identify new year
  objectives and strategic priorities)
• Summer Retreat (Review en-of-year productivity
  Finalize Draft objectives and strategic
  priorities
• Cabinet Finalize Planning Objectives Strategic
  Priorities
• Sept 1-15 Unit Submit Annual (New Year) Plan
• OIEPR/IEC Reviews Provide Feedback
• Unit/OIEPR/IEC Finalize Annual Plan Produce
  Institutional (New Year Plan) Report
• Unit Implement Plan
• February 1 Unit Submit Follow-up (on previous
  year) Progress (on current year) Report
• OIEPR/IEC Reviews Provide Feedback
• Unit/OIEPR/IEC Finalize Mid Year Report
• OIEPR/IEC Produce Institutional Mid Year Report
  Produce Institutional (Mid-Year) Report
• Unit Continue to Implement Plan
• June 1-15 Unit Submit End of Year Report
• OIEPR/IEC Reviews Provide Feedback
• Unit/OIEPR/IEC Finalize Year End Report
• OIEPR/IEC Produce Institutional Effectiveness
  (En-of-Year) Report
• Repeat Cycle for next year

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THE HANDS ON WORKSHOP MODEL Identifying,
Writing/Documenting Annual Goals Documenting
Assessment Outcomes _at_ GHC

• COMPLYING WITH THE SYNTAX
• OF
• PLANNING ASSESSMENT OF OUTCOMES
• DOCUMENTATION

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How Does OIEPR Assist GHC in Accomplishing this
Required Function?
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How OIEPR Contributes To Shared Set of Values _at_
GHC
OIEPR contributes to GHC progress and success
by 1. Innovating and Experimenting - Building
more robust research information for
institutional information accuracy 2.
Consulting - Researching, locating, collecting,
and distributing data and information to
facilitate strategic planning within the
College 3. Assistance - Providing research
assistance to satisfy emerging information needs,
and identifying issues for use by the
leadership team and college committees in
planning and decision making 4. Assessment and
Evaluation - Showing how closely GHC is adhering
to its mission and other institutional goals
through a data-driven planning and assessment
process 5. Advancing the Curricula -
Streamlining management research and educational
data support systems 6. Developing and
administering Survey Research - Providing
adequate programming and technical support 7.
Online Services - Providing graphically
attractive, informative, and value-added web
reporting services and 8. Compliance -
Providing data and information to satisfy
federal, state, system and agency regulatory
mandates and compliance.
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How OIEPR Do It?

• 1. Sustaining the mission of the College through
  continuous study and analysis of institutional
  data
• to support decisions regarding institutional
  planning, budgeting, human resources, assessment
• and evaluation of student learning,
  individual performance, and institutional
  effectiveness
• 2. Providing an exchange of information which
  augments and facilitates informed decisions
• 3. Critically reviewing and initiating
  appropriate and relevant actions in response to
  assessment results provided by a variety of
  reports and/or data
• 4. Designing, collecting, analyzing,
  interpreting, and distributing information,
  research and survey data to appropriate
  individuals and units of GHC
• 5. Assessing the relevance and value-added
  potential of institutional effectiveness
  processes to GHC
• 6. Assembling relevant value-added reports and
  planning documents to the advantage of GHC
  operations
• 7. Acting as intermediary between the functional
  units to bring about change in policies and
  procedures that ensure higher degree of
  standardization and integrity of data in
  administrative processes

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How OIEPR Do It?
8. Providing helpful consultation to College
Community concerning appropriate research design,
effective survey development, test and
measurement pedagogy, and appropriate
instrumentation for institutional
assessment 9. Gathering, generating,
organizing, and storing research data to ensure
that the college mission statement is
reflected in the results of the educational and
public service programs of the college 10.
Instituting institutional studies and providing
analytic information and relevant analysis to
ensure that the college goals and
objectives at all levels are comprehensive,
concise, clear, and consistent with
institutional purpose in support of curriculum
and instruction 11. Ensuring that the systems
for data gathering, storage, and dissemination of
research findings and service deliverables
enhances procedures for evaluating the extent to
which GHC educational goals and objectives
are being achieved, and are comprehensive,
systematic, integrative, and
research-based to produce reliable information at
all levels for informed decisions 12. Providing
decision support systems to ensure a fiscally
sound management of the College's
resources that enhance institutional performance,
accountability, effectiveness, and continuous
quality improvement 13. Facilitating College
Strategic Planning and Policy Formation
processes, and ensuring that evaluative
results are used continuously for the improvement
of educational programs, operations, and
services to maximize institutional productivity
and 14. Ensuring that GHC meets re-accreditation
and federal, state, and other regulatory
compliance requirements.
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Possible Training/Workshop Topics Institutional
Organizational Effectiveness Self-Reflection
Studies Planning Policy Analysis/Formation A
ssessment Evaluation Planning Program
Service Reviews. Systems Process Analysis,
Redesign Job Task Analysis Writing
Institutional Effectiveness Report Statements -
Vision, Values, Mission, Goal, Objective/Outcome,
Strategies/Action Plans, Assessment,
Measurement, Implementation, Results, and Use of
Results, Follow-up and Progress Statements Doing
Research, Data Collection and Analysis,
Interviewing Techniques, Focus Groups,
Studies Etc.
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Useful Links Resources
 http//www.highlands.edu/facultystaff/oiepr/resou
rces/index.htm http//www.highlands.edu/facultyst
aff/oiepr/links/index.htm  INQUIRY/QUESTIONS?   C
OMMENTS/SUGGESTIONS?   DO YOU HAVE A NEED FOR
PERSONAL/GROUP TRAINING/WORKSHOPS? WE ARE HERE TO
HELP! Contact oiepr_at_highlands.edu Tel
706-826-5403 Fax [phone] Webpage
http//www.highlands.edu/facultystaff/oiepr/index.
htm Location Floyd Campus, Bldg D, Suite
D-37 Staff Dr. Fitzpatrick U. Anyanwu, Chief IR
Officer Director, Office of Institutional
Effectiveness, Planning Research (OIEPR) Ms.
Tripti Devkota, IR Assessment Systems
Analyst Ms. Judy Bradshaw, Administrative
Secretary to the Director