Monash Web Workshop Facilitator: Dey Alexander

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Monash Web WorkshopFacilitator Dey Alexander

• Establishing a quality assurance process for your
  website

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Why you need a quality assurance process

• We publish too many pages with errors
• We dont pay enough attention to the quality of
  our web pages
• How much more attention is paid to the quality of
  printed brochures and document?
• Why is the quality of the latter always treated
  more seriously?

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Some of the errors on our pages

• Content errors
• Broken links
• Markup errors
• Cross-browser compatibility problems
• Accessibility problems
• Broken scripts/SSIs

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Example content errors

• A page with no title, and no content!(See
  http//www.education.monash.edu.au/units/edf6114/)

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Example broken links

• Summary of link problems on the Monash A-Z
  index(see http//www.monash.edu.au/a-z.html)

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Example markup errors

• Markup errors on CSSE home page(see
  http//www.csse.monash.edu.au/)

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Example cross-browser compatibility problems

• This page displays OK in Netscape 4.79 but not in
  Mozilla 1.5(see http//www.adm.monash.edu.au/cheq
  /)

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Example accessibility problems

• This page is not accessible to screenreaders or
  text browsers(see http//www.monash.edu.au/oce/)

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Example script/SSI problems

• An error in the path to the footer SSI(see
  http//www-personal.monash.edu.au/)

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Establishing QA processes

• What processes are needed?
• Content review process
• Design process
• Maintenance process
• Communication issues
• Communicate processes to ALL people publishing to
  your website
• Provide training and support so that processes
  are understood and used
• Establish expectation/culture of accountability
  for quality of individual pages

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QA for content development

• What should be included in this process?
• Self-review
• Peer-review
• Content approval
• Determine a maintenance cycle
• See Web Content Quality Assurance Procedure

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QA for new design/development

• What should be included in the process?
• Markup validation
• Link integrity check
• Metadata check (title, keywords, description)
• Content check (text, images, etc.)
• Accessibility check
• Check page size (key pages)
• Cross-browser check
• Screen resolution check
• Script/SSI check
• See Web Design Quality Assurance Procedure

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QA for maintenance

• What should be included in the process?
• Markup validation
• Link integrity check
• Check content changes
• Accessibility check
• See Web Maintenance Quality Assurance Procedure

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Questions?

• Reminder
• Please add your name to attendance book
• Please complete your feedback form