Tracking the Buffalo Shared Services in Cheshire

1
Tracking the Buffalo Shared Services in Cheshire

• Whats in it for us? - Shared Services
  Stakeholder meeting
• Bernadette Hurst
• Shared Services Director, Cheshire, Warrington
  Halton
• Bernadette.Hurst_at_crewe-nantwich.gov.uk

2
What has happened since the last event?

• Customer Access
• New OOH contract
• OSCAR vehicle accessing IT systems
• Face to face pilots
• Enablers
• - Recruitment
• Vulnerable People project
• Community Safety Project
• Framework

3
Customer Access Achievements

• New OOH contract - Service Improvements
• Increased call resolution (more than 65 resolved
  at source)
• Call waiting time decreased (90 calls answered
  within 15 seconds)
• Improvement in quality (Messages provide core
  information about each customer)

4

• Customer Access Achievements
• OSCAR
• Access to back end IT systems
• Example - Mobile Concessionary Travel
  applications - 6 events 365 customers details
  taken on board)

5
Customer Access Achievements

• Face to Face
• Blue Badges pilot
• Macclesfield BC and Chester CC verifying
  applications
• Free School Meals pilot
• Chester CC and Crewe and Nantwich BC verifying
  applications

6
Enablers - Achievements

• Recruitment
• - Shared Services Programme Director appointed
• - Shared Services Programme Manager appointed

7

• Enablers Objectives
• Information Sharing Vulnerable People
• To provide information to enable pro-active
  safety interventions targeted for vulnerable
  people
• Deliverables are-
• Identification of a core set of data from a range
  of agencies
• The protocols needed to authorise and manage this
  sharing
• A means to carry and potentially hold and supply
  this data

8

• Enablers - Achievements
• Information Sharing Vulnerable People
• Funding secured
• Protocols agreed with data providers
• Contact Assessments Programme
• Dedicated Resource to be provided by the Fire and
  Rescue Service

9

• Enablers Objectives
• Information Sharing Community Safety Project
  (CO-STAR) Objectives
• Supporting Local Area Agreements
• Better resource targeting
• Effective performance management
• Increased efficiency
• More effective reporting

10

• Enablers Achievements
• Information Sharing Community Safety Project
  (Co-Star)
• Funding secured
• Protocols being finalised
• IT system selected through tender process
  Cheshire County Council
• Research Officer recruited

11

• Enablers Objectives
• Information Sharing Framework
• Better service provision
• Joined up approaches
• Increased efficiency
• Reduced risk

12

• Enablers Achievements
• Information Sharing Framework Project
• Information Commissioner consulted
• Draft Toolkit

13
Next Steps

• Integrate/Align with LGR Programme
• Further develop sub-regional shared services
  strategy

14
Why?

• LGR Business Case predicated on Shared Services
• 2 new unitary Councils wef April 2009
• Existing Partnerships/Collaborations
• Compliance with NWeGG/NWCE funding conditions
• Delivery of NWRIEP strategy