Nortel IPT

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Nortel IPT i2002 / i2004 Handsets
Presented by Patricia Amorim For Dimension Data
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Handset i2002
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Handset i2004
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Corporate Directory

• Press Directory key (Contains names of everyone
  on the system)
• Select Corporate Directory
• Enter required surname
• Press Select (soft key)

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Get A Line

• Lift the handset OR
• Press Line Key OR
• Press the Speaker Button

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End Call

• Replace handset
• OR
• Press the Goodbye Key

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Unlock and Lock Phone

• Unlock
• Get a line
• Dial 75
• Enter your password (current PIN)
• Press Goodbye key
• Lock
• Get a line
• Dial 75
• Enter your password (current PIN)
• Press Goodbye key
• Internal calls can still be made

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UP Telephone numbers

• Switchboard
• Dial 9
• Your Direct in-dialling telephone number is
• (012) 420 extension number
• (Four digit extension number, remains the same)

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On Campus dialling

• For internal dialling extension to extension
• 8 Campus code extension number
• Dial 8 for internal calls
• Followed by the relevant Campus code
• Main Campus 1
• Groenkloof 2
• LC de Villiers 3
• Dial extension

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Making a Call

• To dial out
• Press line key or lift handset
• Dial 0 to get an outside line
• (area code) Telephone number
• Cell phone number
• , Speeds up the dialling process
• Your dialling permissions will stay the same

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Phone Functionality

• Hold
• Transfer
• Conference
• Call Forward
• Pick Up
• Voicemail must be configured before messages
  can be retrieved
• Short Codes
• Autodials
• Virtual Log In

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Hold and Retrieve

• Hold
• While call is active
• Press Call Hold Button
• Retrieve
• Press the Line key

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Transferring

• Press the Transfer button
• The active call is now placed on hold
• Dial the required extension
• 8 Campus code extension
• Press the Transfer button again
• Do this as soon as the target phone rings
• OR
• Wait for the other person to answer first

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Forward all calls

• Press the FWD Button (Soft Key)
• Enter the extension number to forward to
• 817000 to forward directly to voicemail
• Press the FWD Button (Soft Key)
• To Cancel
• Press FWD again

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Voicemail

• Dial 817000 to access Voicemail system(for all
  Campuses)
• Enter the mailbox number followed by
• This is 8 Campus Code extension number e.g. 8
  1 5423
• Enter your Password followed by
• The default password is 99 4 digit extension
  number
• e.g.99 5423
• Change the Password and the Greeting
• IMPORTANT Wait for all the prompts to complete
  for the configuration to be successful!

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Retrieving Voicemail Messages

• Dial Voicemail number 817000
• Wait for prompts
• Listen to messages
• (Square sign sign)

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19 August 2007

• Old voicemail system will not be available after
  19 August 2007, therefore, please remove all
  messages from old system before 19 August 2007

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Call Pickup in a Pick up Group

• Get a line
• Press the Pickup Button (soft key)
• OR
• Dial 33
• (Will answer first ringing phone)

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DN Pickup (Any other extension)

• Get a line
• Dial 31 ringing extension number

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Conference Calls

• You have to be in an active call
• Press the Conf button (soft key)
• The other party is placed on hold
• Enter a required number to be dialled
• Press the Conf button again
• Only do this once the called party has answered
• Maximum number of parties allowed - 6
• Any party in the conference can add callers

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Short Codes

• Stays the same as the current 3 digit short codes
• HOW
• Get a line
• Dial 15
• Dial the 3 digit code

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Ring Back

• Will only work before voicemail greeting starts
• Press More (soft key)
• Press RngAgn (soft key)
• When the caller becomes available, your phone
  will ring
• Get a line
• Press RngAgn (soft key)

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Autodials

• Programming
• Press autodial button
• Input required number including 0 for external
  line
• Press autodial button

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Autodials

• Rename Programmed Autodial button
• Press Services button
• Select Telephone options (soft key)
• Scroll up /down
• Select Change feature key label twice
• Select Autodial button to rename
• Press Del (soft key) to delete old name
• Type in name
• Press Select to activate change
• Press Services button to leave menu

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Autodials

• To use Auto dial
• Get a line
• Press autodial programmed button

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Extension Mobility

• Log in
• Press Services button
• Scroll to Virtual office
• Press Select
• Enter User ID (8 Campus Code Ext number)
• Enter Password (current PIN)
• Press Select (soft key)

• Log out
• Press the Services button
• Press the down navigation key
• Virtual office logoff is displayed
• Press Select (soft key)

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Wrap Up

• As little as possible will change
• PC will plug into the Phone
• No power no phone
• For assistance look at your magnet
• www.up.ac.za/ipphone for all phone related
  information

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Competition
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Questions