Collector-pdf

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Overview Our company is involved in the
commercial debt collection industry for over 5
years, in order to assist our clients - partners
to overcome one of todays major obstacle to
profitability bad debt. Collector is a
comprehensive Web-based application that
automates the process of debt collection
management.

• Debt Collection Management provides companies
  with
• A digital, paperless system
• Tracking the collection process over any period
  of time
• Viewing a complete, traceable history of all user
  activity
• Instantly see a variety of reports
• See statement of account

• Why use Debt Collection Management
• Web-based architecture
• Network ready / unlimited number of users
• User-friendly multiple windows interface
• Automatically generate documents for reviewing
  and printing
• Full-featured scheduling system
• Unlimited number of debt entries
• Flexible, competitive pricing structures to meet
  the needs of your growing organization
• CTI
• Reports

• Type of persons involves
• Manager
• Administrator
• Supervisor
• Operator

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Collectors Structures

• Admin for administrator operations
• Administrator
• Manage users, groups and portfolio
• Manage roles operator, supervisor, admin, head
  of domain, head of collection
• Labels
• Dictionary
• Upload and Logs history
• Import-Export files
• Settings
• Holidays
• Geographic
• Currency

• Back-Office for common operators
• Operator
• Manage Clients and Contracts information
• Make actions with assigned contracts PA,
  Rescheduling , Garnishment, Notification ( Call,
  Call Back, SMS, Letter, E-mail)
• Generate reports
• View own workflow and portfolio lists
• Supervisor
• Manage Clients and Contracts information
• Make actions with all contracts from his group
• Generate reports
• View workflows of all operators from the group
• Reassign contracts to portfolio and operator
• Alerts
• Daily notifications

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Manager

• Experience 7 years of Collection
• Collector
• NBG
• Debt Manager implemented in BRD Finance,
  Societe Generale Ukraine, Societe Generale
  Kazahstan
• Costs
• Pay for one single license
• Unlimited users number

• Collection stages
• Soft Collection
• Hard Collection
• Legal Collection
• Web based application
• Need hardware equipment only for server
• The system is build on platforms
• Microsoft SQL 2005
• ASP . NET 2005
• Can be customized any part of application

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Operator

• Easy to use , is multi windows web-based
  application
• Legal Collection
• Messaging system Mail and Chat
• Intuitive search
• Simple
• Advanced
• Auto save filters (Organization Tree filters are
  saved in database)
• Workflow page daily activity for each operator
• Notification
• Single Call
• SMS
• Letter
• E-mail
• Skin setting operator
• can chose the skin

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Operator - Workflow

• Workflows category
• Call Back call the second time a client
• Reminder setup system to remind the operator
  what to do in a certain moment
• Reassign change the operator or the portfolio
  of a contract
• PA Broken after 2 days a PA action has no
  payment bigger then monthly debt recorded
• PA Partial after 2 days a PA action has a
  payment bigger then monthly debt
• Garnishment Broken if, after 2 days, there is
  no payment bigger then monthly debt recorded
• Garnishment Partial if, after 2 days, there is
  a payment bigger then monthly debt recorded
• Without payment 30 days for this contract there
  is no payment in a month
• Without payment 90 days for this contract there
  is no payment during 90 days

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Supervisor

• Has operator rights plus more
• Alerts
• Deactivated user the user was deactivated
• Exceeding contract the number of contracts
  assigned to an operator is bigger then maxim
• Garnishment Broken - 1 day after Garnishment
  Broken was registered in system
• New Entry a new contract was registered
• PA Broken 1 day after PA Broken was registered
  in system
• Reminder system remind to an operator what to
  do and it is still not done yet
• Transfer to Legal the contract was transferred
  to the Legal group ( portfolio )
• Without payment 30 days for this contract there
  is no payment in a month
• Without payment 90 days for this contract there
  is no payment during 90 days
• Portfolio
• Organization Tree
• Reassign contracts to operator
• Reports
• Notification

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Supervisor - Notification

• Notifications type
• Automatic send by system every day
• Semi-Automatic category is choose by supervisor
  and send
• Manual supervisor choose every notification for
  sending
• Daily Automatic Notifications
• Call
• E-mail
• Letter
• SMS
• Calls Type
• Single Call from contact area for each contract
• Campaign Call

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Notification

• Manual Automatic Calls
• Single Call
• Campaign Calls
• Letter
• SMS
• E-mail
• Admin Customize section
• SMS Text management
• Letter text management
• Audio files name management for calls
• Manage date and remaining days for notification

• Experience regards CTI device
• Agroind Moldova ST Cisco
• Romania BRD Finance Mediatel

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Admin

• Intuitive and easy to use system
• CSM system
• Work tools
• Dictionaries
• Multilanguage
• Settings allow changes in any part of
  application
• Templates can be customized for each client
• Security Roles system
• Admin
• Operator
• Supervisor
• Head of domain
• Head of Collection
• History logs
• Users and groups management

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Imports

• Can be customized for followed methods
• .TXT Files
• . XML Files
• Communications table/storage procedures
• Web Services
• Import application Import Watcher

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Export

• Customized export for devices
• SMS
• Letter
• CTI
• Export files
• Via .TXT Files
• Via . XML Files
• Via Communications table/storage procedures
• Web Services
• Export data
• ROMAP
• Modified Fields
• Comments
• Modified Fields and Comments on an certain date

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• About us
• Fasma is a supplier of customized
  software solution and offer high quality system
  and Internet/e-business application.
• Fasma was set-up in 2000 and has
  undertaken software project and product
  development on broad technology for Spain, Greece
  and other European clients.
• Web-based System Fasma certification
• Scoring and Ranking
• Document Management
  Microsoft Certified Partner
• Content Management
• CRMs ISO 90012000
• Credit Risk Management Solution
• Custom Workflows
• e-Commerce

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Fasma Products
Financial Banking Product
eCheck Web-based Workflow,
Credit Management Application
CreditSystem Business
information and reports, fraud reports, financial
assessment and result, economic
activities of persons, companies and
institutions
Collector Web-based Workflow and Debt
Collection Management System
Deloscores online
system for verifying and scoring individuals and
business behavior
InfoWeb Toolkit Web-based system
that offer Business Reports making use of all
the updated and consolidated data from the
worldwide DNB database
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Contact us
Fasma SRL 31 Panduri Street, District no.5 ,
050655 Bucharest, Romania Phone [phone]
28 Fax [phone] office_at_fasma.ro http//
www.fasma.com
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