Nomad Regional Events 2006

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Nomad Regional Events 2006
Case Study Social Care for Older People

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London Borough of Havering Single Assessment
Process/Mobile Working

• Viv Carr Performance SAP Project Manager
• Jan Fenn Project Development Officer

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About Havering

• Havering is the third largest borough in London
• Half of the borough is greenbelt
• Havering population 226,209
• 23 of the population is over 60

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Single Assessment Process (SAP) Mobile
Working in Havering

• Process of deployment
• Start small yet plan and think big
• Dont over complicate, keep simple
• Get the key end users involved
• Technology
• Needs to be easier than present process
• Invest strategically to ensure success

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Single Assessment Process (SAP) Mobile Working
in Havering

• The challenge is to make the technology simple
  and allow the business to lead the process
• SAP Project Team, London Borough of Havering
• Mobile User solutions that are
• Intuitive application
• Easy to use
• Reliable (offline/online)
• Ease of connection
• Driven by users circumstances

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Single Assessment Process (SAP) Mobile Working
in Havering

• Decision to use the Cambridgeshire Assessment
  Tool (CAT) for SAP with our three neighbouring
  boroughs and associates
• Barking Dagenham
• Waltham Forest
• Redbridge
• and their respective PCTs to integrate Health
  colleagues
• BHRT
• NELMHT

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Single Assessment Process (SAP) Mobile Working
in Havering

• Care Communities Consultation Workshop
• Changes to the Assessment Tool

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Single Assessment Process (SAP) Mobile Working
in Havering

• Currently
• Havering PCT staff including
• District nurses,
• Night staff,
• Community matrons,
• Intermediate care nurses

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Single Assessment Process (SAP) Mobile Working
in Havering

• To date Havering has carried out
• 5137 Contact Assessments
• 3023 Overview Assessments
• 2391 Re-Assessments
• 149 Assessments for people with a visual
  impairment
• 92 Assessments for people with hearing
  difficulties

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Single Assessment Process (SAP) Mobile
Working in Havering

• Further improvements expected
• Impact of reviewing business processes
• BVPI 195 196 Waiting times indicators

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Single Assessment Process (SAP) Mobile Working
in HaveringLessons Learnt

• People
• Assign a champion team
• Invest in training, training, and more training
• Senior Management support

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Single Assessment Process (SAP) Mobile Working
in HaveringLessons Learnt cont..

• Meeting our workers Diverse Needs
• Solutions for our visually-impaired worker
• Extra ergonomic keyboards and optical mice
• Unlabelled carry backpacks and luggage trolleys
  for workers to carry their tablet PCs in

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Single Assessment Process (SAP) Mobile
Working in Havering

• Training and support
• On-site support
• Monthly review meetings issues
• Workshops for staff that are having problems
• Quick response problem solving
• Telephone support

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Single Assessment Process (SAP) Mobile Working
in Havering

• Further developments in Mobile Working
• Mobile printing
• On-screen client signature capture
• 3G wireless connection
• Paperless Care Management Process

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Single Assessment Process (SAP) Mobile
Working in Havering

• Benefits
• Improved quality of assessments
• Reduction in time from first contact to
  provision of service
• Increased flexibility of working practice
• Electronic sharing of information

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