ECollaboration More Than Good Intentions

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E-Collaboration More Than Good Intentions?
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7 critical tests of success

• Services will be
• joined up around customers needs
• accessible
• delivered (or supported) electronically
• delivered jointly
• delivered seamlessly
• open and accountable
• used by e-citizens

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Delivering the Value

• Customer Service
• Joined up government
• Cost Efficiency
• Community leadership/E-citizen
• Core service transformation

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A Future Model
Joined-up processes
The Customer
Access Channels
Supply-chain (goods services)
Integrated, whole organisation
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Community Focus
Health Public Sector Partners
Direct Service Providers
Councils
Community
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Summary of Joined Up Government
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Summary of Joined Up Government
2003
2002
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(No Transcript)
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Cross-Cutting Priorities
Community Information
Benefits
Bed Blocking
Crime Disorder
Identification, Referral Tracking
Service Access
Single Assessment
Evictions
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Who Does What?
NATIONAL Set standards Deliver National
Services Create portfolio of compliant systems
STHA/REGIONAL Control funding Ensure
Implementation of IT in all PCT/Trusts Interpret/i
mplement national policies into local context
PCT/TRUSTS Submit costed plans Call off national
services systems Collaborate with other
organisations (e.g. Social Services) Change
working practices
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The Challenge

• Deliver National Priorities
• Targets
• Standards

• Deliver Local Priorities
• Customer service
• Efficiency

• Not just about IT
• Change management culture, organisation,
  process change

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The Problem

• Current responses

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What is ExSEL how can it help ?

• A messaging broker for events

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