Comparison

1

• Comparison
• Esnatech UC and Avaya MM

2
Comparison Review

• Esnatech UC
• Port Capacity 800
• Users 40,000
• IMAP unlimited
• TUI (Aria, Serenade, Audix, Cisco, Nortel and
  custom)
• Caller Apps Unlimited

• Avaya MM
• Port Capacity 144
• Users 10,000 based on ports
• IMAP 2500 users
• TUI (Aria, Serenade, Audix)
• Caller Apps 150 Max

3
Review

• Esna UC
• Tenanting supported
• IVR standard
• Emergency Event Notification included
• Fax in/out and on-demand
• User Options
• Voice mail only
• Unified Desktop
• Unified Messaging
• SMTP Forwarding
• IMAP Pointers
• IMAP Folders
• All on the same system

• Avaya MM
• Tenanting N/A
• IVR N/A
• Emergency Event Notification Mutare App
• Fax in only
• User Options
• Voice mail only MSS only
• Unified Desktop Mutare App
• Unified Messaging MM exchange or notes only
• SMTP Forwarding Mutare App
• IMAP Pointers N/A
• IMAP Folders MSS only
• Requires either MM/MSS or MM Exchange and Notes
  or Mutare App

4
Review

• Esnatech UC
• Desktop Clients
• CTI Client UM Desktop
• UM Client Unified Messaging
• UC Client Presence/IM
• Desktop Control
• Click to Call
• Place call on hold
• Transfer to voice mail
• Presence access
• Instant Messaging (LanTalk)
• Retrieve from voice mail
• Live call back from leaving a message

• Avaya
• Desktop Clients
• MM Thick Client MSS
• MM E-mail Client
• No Presence/IM option
• Desktop Control
• Click to Call N/A
• Place call on hold N/A
• Transfer to voice mail N/A
• Presence access N/A
• Instant Messaging N/A
• Retrieve from voice mail N/A

5
Unified Messaging Options

• Esnatech UC
• GroupWise 5, 6, 7 support
• Domino 6, 7, 8 support
• Exchange 2000, 2003, 2007 support
• Google Apps support
• UM via IMAP TSE no configuration changes to
  e-mail directory

• Avaya UM
• GroupWise N/A
• Domino 6, 7 support
• Exchange 2000, 2003, 2007 support
• Google Apps N/A
• UM requires modification to directory schema
  (Exchange and Notes)

6
Unified Communications Review

• Esnatech UC
• Speech Solutions Supported
• Speech Auto Attendant
• Speech Auto Attendant
• Speech Access
• Contacts
• Exchange, Notes, GroupWise and Gmail
• Calendar
• English, French and Spanish languages
• Speech Verification
• Access to users mailbox

• Avaya
• Speech Solutions Supported
• Speech Access
• Contacts
• Exchange Notes inbox
• Calendar

7
Mobility Options

• Esnatech UC
• Blast Dial Find Me/Follow Me - Free
• Mobile devices
• RIM, Windows Mobile, J2ME devices, Apple iPhone
  (soon)
• Features supported
• Presence indications
• Users, workgroups
• Click to Call
• PBX calling call setup
• Mobile access to wav files
• Message transcription

• Avaya MM
• EC 500 Chargeable
• Mobile Devices
• 2 Mobile Editions, J2ME with support for Symbian,
  Palm, Blackberry and planned support for BREW and
  Windows Mobile
• Features supported
• Presence indications
• PBX calling call setup
• Mobile access to wav files

8
Architecture

• Esnatech UC
• Single Server
• Multi Server
• Distributed Option
• DR option live replication and automatic
  recovery works on any PBX
• Windows 2003 Server
• And software only as well

• Avaya MM
• Single Server N/A
• Multi-Server
• Distributed Option N/A
• DR option live replication, not automatic
  recovery only works on Avaya CM
• Windows 2003 Server MAS and Linux, MSS Server

9
Support

• Esnatech UC
• Comes with 1yr warranty
• Year 2 and beyond priced per port, not user
• Average 230/port
• 1000 user system 20 ports
• 4,600/year
• 2,000/year BP
• 6,600 Total

• Avaya MM
• Support costs day one
• Year 1 and beyond per user
• Average 1.47 per user
• 1,000 users
• 1,470 x 12 17,640