Bury MBC ICT Business Solutions

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Bury MBCICT Business Solutions
Other logos can be added within the grey stripe
if required
Stephen Denton - Business Solutions Programme
Manager Reports to - Alison Annable - Head of
ICT
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Mainframe Migration
Revs/Bens IBS
Microsoft Servers
ICL Mainframe
Rev/Bens (Anite)
To
HR/Payroll Midland
HR/Payroll Videpay
Finance Agresso

• Black screen green character
• to Windows point and click
• Silo to integrated
• Expert to self service

Finance (in-house)
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Burys Approach to Customer Relationship
Management (CRM)
Customer Contact Strategy
Face to Face Or Telephone
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Letter
Internet
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C.R.M.
E-mail
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CRMWhy? Improved customer service e.g. single
contact for change of address Efficiency gains by
having streamlined paperless business processes
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Text message
Tender issued Preferred suppliers Seeking
approval 13th April

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Status
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RAG Rationale
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Mainframe Migration/CRM

• Any Questions ?