IT Opportunities in Higher Education

1
IT Opportunities in Higher Education

• Andrew Stutzman
• Associate Director
• Enterprise Applications

2
IT Structure at TCNJ

• User Support Services
• Help Desk
• Computer Service Center
• Media Technology Support Services
• Instructional Technology Services
• Residential Computing
• Departmental Support
• Network Technical Services
• Telecommunications
• Mainframe/Operations/DBA
• Enterprise Applications
• ERP Application Support
• Web Development

3
Networking

• Server administrators (web)
• Web servers
• File systems
• Print Services
• Application Services
• User/Group administration (Identity Management)
• Internet/Network Access (VPN, Internet/Internet
  II Connections, Wireless, Satellite)
• ERP Application administrators / DBA
• Production/development servers
• Upgrades/Patches
• Moving Data
• Database Memory/Speed
• Application Messaging/Web Services
• Data Marts/Warehouses
• Network wiring and planning
• routers/switches
• Cabling (cat5, fiber)

4
User Support

• Desktop Support/Troubleshooting (OS
  installations, imaging, virus scan and other 3rd
  party software)
• Help Desk (1st level support, help desk software)
• Residential Computing
• Departmental Support (trouble shooting,
  researching solutions, needs assessment)
• Training

5
Computer Technical Support

• Computer Lab Support (imaging, network
  applications)
• Computer/Printer Repair and Maintenance
• Multi-Media Technicians (multi-media classrooms
  (smart classrooms), video projectors, computer
  support)

6
Enterprise Applications

• ERP application support
• data analysis
• report writing/running
• maintenance/patches
• mods/bolt-ons
• functional user support
• user/role security
• Systems Analysts
• getting user specs
• application design/planning
• Web Services
• SOAP/RPC
• Enterprise Service Bus
• Application messaging
• Data Mart/Warehouse

7
Web Development

• Homegrown applications
• Content Management solutions (RSS, Blogs, web
  site content)
• Web site development/maintenance
• Information Architects/Usability and
  Accessibility
• Marketing Solutions (flash appeals, video,
  viewbooks, interactive sites)
• Portal Support
• Technical
• Content

8
Instructional Technology

• Courseware/Learning Management Systems (LMS)
• Faculty Website Support
• Digital Imaging
• Photography/Video

9
Telecommunications

• Digital Phone systems
• Voice Over IP (VOIP)

10
Grants/Research

• Specialized Equipment Technicians
• Specialized Software
• Data Analysis
• Reporting/Statistics

11
IT Management

• Budgeting
• Monitor Trends
• Personnel Issues
• Planning
• Project Management (certification)

12
Higher Education IT Issues

• Identity Management/Security
• Service Oriented Architecture
• Business Intelligence Tools
• Build or Buy? (open source movement)
• Budget Cuts (Doing more with less)

13
IT Differences in Higher Ed

• Centralized/Decentralized IT
• Departmental budgets
• Separated Services/Networks
• Campus Size
• Multiple campuses
• Multiple marketing depts.
• Larger budgets

14
IT Trends

• Web Master
• web site design
• web developer (PHP/MySQL)
• Marketing
• no more paper
• Flash/Video
• Content Management Solutions
• Blogs
• Wikis
• RSS/Podcasts
• Jack/Jill of All Trades

15
Why Higher Ed?

• Money vs. Benefits (some times)
• Insurance
• Vacation
• Casual, Laidback atmosphere
• Community and Purpose
• Larger Higher Ed. Community

16
Contact Info

• email stutzman_at_tcnj.edu
• gmail astutzman_at_gmail.com
• aol stutzdrew