Project Overview

1
Project Overview

• Final Project for HRT338L
• MICROS/FIDERIO
• Akitsugu Yamaguchi

Project Goals
Applications
Project Description
Demonstration Packages
Features Benefits
Technology
Competitive Analysis
Key Learning Points
2
Project Goals

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• To learn more about
• The importance of Central Reservation System
• MICROS Central Reservation System
• Things I learned in Chapter 4 in the textbook

3
Project Description

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• The MICROS OPERA Central Reservation System is a
  single solution for global reservation
  requirements. This system strongly helps
  reservation agents save time while increasing
  profits. It is an easy-to-use, powerful tool for
  managing individual reservations, conventions and
  group bookings, rate availability and strategies,
  and analysis and reporting, all from one
  reservation screen.

4
Features Benefits

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• Easy to learn and user-friendly environment for
  time and cost savings.
• This is very important when a large property
  switches its PMS, and MICRO has shown its
  effectiveness during the installation for Westin
  Hotels in Singapore.
• Forecasting data and marketing reports enable the
  client to make efficient management decisions
• This is very important because MICROS System has
  huge advantage with generating various kinds of
  reports for marketing activities.

5
Features Benefits

• Full integration to PMS and Opera Sales and
  Catering system to enhance its effectivenessThis
  is very important to enhance the effectiveness of
  the system, and user gets more information while
  he/she is saving time by eliminating duplicated
  transactions.

6
Competitive Analysis

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• Competitors
• Hoteltools and Lodging touch
• Strengths
• Displays in any language
• Variety of reports
• Unlimited rate availability strategies and
  restrictions
• Weaknesses
• Statistics of promotion effectiveness and lost
  reservations
• Geographic analysis

7
Applications

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• MICROS Installs OPERA, a New Generation Property
  Management System, At 2,046-Room Westin Singapore
  http//www.hospitalitynet.org/news/4003056.htm
• World's Third Largest Hotel Chain, Accor, Selects
  MICROS for Full Range of Hotel Management Systems
  http//www.businesswire.com/webbox/bw.102599/1929
  81671.htm
• MICROS Provides Total Solution to the
  Ritz-Carlton Hotel Company, L.L.C.
  http//biz.yahoo.com/prnews/000531/md_micros_.html

8
Demonstration Packages

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• I could not use their demonstration package
  because the company did not offer Demo for the
  system I observed on the web.
• There were some sample screens for the system on
  the web site, and it looked very simple and
  user-friendly.
• I have found only sample screens for the system.

9
Technology

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• To improve this system, I would recommend
• Development of voice recognition system
• If the Voice recognition system recognize many
  languages, it helps not only users fo the system
  but also customers who speak different languages.
• Touch screen system
• If this system is fully developed, users can
  speed up input transactions tremendously.

10
Resources

• Chapter 4 in the textbook
• Chapter 5 in the textbook
• MICROS Web site (http//www.micros.com/)
• Hoteltools Web site (http//hoteltools.com/)
• Lodging touchs Web site (http//www.hotelinfosys.
  com/)

11
Key Learning Points

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• The importance of technology in the industry
• MICROS advancement in the field of PMS
• The capability of CRS
• I have met all my goals by observing different
  types of CRS, and found out that MICROS diverse
  capabilities and superiority in the area of
  HIGH-Tech systems for hospitality industry.
  Also, I have learned that hotels can not be
  survived without having information systems any
  more.