VOCATIONAL COLLEGE FOR CATERING AND TOURISM MARIBOR

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
Leonardo da Vinci DIONISO PROJECT 1. GENERAL
REPORT FROM SLOVENIA
M.Sc. Helena Cvikl
Bordeaux, 12th July 2006
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BACKGROUND AND JUSTIFICATION
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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
BACKGROUND AND JUSTIFICATION

• over 500 years old tradition of inns in
• Slovenia
• strong German influences
• tourism is the main strategic development
• potential oriented towards year-round
• services
• all year round tourism higher demands for
  employment in
• food and beverage services

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
BACKGROUND AND JUSTIFICATION

• investment cycle within tourism
• infrastructure still increasing
• recent employment in all occupations of
• catering sector is in deficit
• no competition on the level of luxury offer /
• high-class services
• lack of organisation and management
• knowledge as well as best practice
• experience in catering sector
• low level of education of employees in
• catering industry

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PROFESSIONAL COMPETENCES NEEDED
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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
COMPETENCES STRUCTURE
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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
BASIC COMPETENCES (PERSONAL ATTRIBUTES)

• Positive attitude towards profession
• Manual skills
• Physical strength
• Kindness and hospitality
• Nice appearance
• Good manners

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
GENERAL COMPETENCES

• Communication skills
• Foreign language skills
• Organisational skills
• Marketing and sales skills
• Management skills

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
PROFESSIONAL COMPETENCES

• Serving skills
• Inventory handling
• Food and beverage presentation
• Table-side preparation and table decoration
• Production, composition /mixing, purchasing,
• storage and handling of beverages
• Combining wine and food
• Knowledge of traditional gastronomy
• Planning and handling events, animation

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
CULTURAL COMPETENCES

• Table-side preparation
• Decoration of table and premises
• Organisation and management of
• events
• Implementing a variety of traditional
• regional cuisines (Alpine, Mediterranean,
• Panonnian)

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
BEHAVIOURAL COMPETENCES

• Good manners and professional identity
• Practising hospitality
• Communication and foreign languages
• (German, Italian, English)
• Psychology of guests

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EDUCATIONAL AND VOCATIONAL SYSTEM
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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
UPPER SECONDARY EDUCATION

• Basic education (age 15)
• Secondary vocational education
• - 3-year secondary vocational programmes
• (school based or dual system)
• Secondary education
• - 2 year vocational technical programme (32)
• - 4 year technical secondary education
• programme)

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
POST-SECONDARY EDUCATION

• National education system is on lower-
• secondary and secondary level public
• (11 schools)
• Post-secondary vocational education must
• be accredited at the national level (2 public
• schools)
• Associate degree in catering (age 21 or 22)

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
OCCUPATIONAL STANDARD

• Certified occupational standard for waiter
• Maître and hall director occupations are defined
• as practical job descriptions for a certain
• educational level

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
OCCUPATIONAL STANDARD WAITER

• Analysing, preparing and controlling of work
• Rational use of energy, material and time
• Communication with guests in one foreign
  language
• Welcome and farewell greeting of guests in
  proper
• manner
• Taking orders and assisting guests by selection
  of
• FB
• Preparation and serving of beverages
• Serving ordinary and extraordinary meals
• Working in bar
• Settling the accounts

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GAP BETWEEN REQUIRED AND
EXISTING COMPETENCIES
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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
EXPECTATION FROM MARKET / CATERING INDUSTRY

• Communicational and language
• competencies
• Organisational competencies
• Psychology / sociology of guests
• Marketing and sales skills
• Excellent professional technique skills

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR
NEEDED EDUCATION AND TRAINING

• Foreign languages terminology
• Guest oriented skills
• Enogastronomy / enology skills
• Knowing the local tradition
• Innovative service performance

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VOCATIONAL COLLEGE FOR CATERING AND TOURISM
MARIBOR Zagrebka c. 18 SI -
2000 Maribor Phone [phone]
Fax [phone]
www.vs-gt.mb.edus.si