Blackberry Case Study Jeff Pritchard

1
Blackberry Case StudyJeff Pritchard
2
Content

• Where is Glamorgan
• Why Blackberry
• Service Provider
• Pre installation issues
• Support Issues

3
Wales
Wales has some of the most breathtaking scenery
in the UK. The University of Glamorgan is
situated amongst beautiful surroundings and
conveniently close to Pontypridd and Cardiff.
4
Llandrillo
?
Bangor
?
Aberystwyth
?
University of Glamorgan
?
Sir Gar
Pembrokeshire

?
Coleg Gwent
Pontypridd
Trinity
?
?

Newport
?
Swansea
Bridgend
?
Cardiff
5
Why Blackberry

• History of Problems with off Campus E-Mail
  recovery
• Dial up services, PDAs etc
• User issues with above
• Blackberry identified as possible solution
• VC wanted one

6
Service Provider

• Vodafone OGC
• Mobile 4/month
• Blackberry Data 24/month includes free e-mail UK
  only
• Blackberry Voice and Data 28/month

7
Pre Installation
8
Blackberry Enterprise Server

• Version 3.6.2
• Installed in Main Server Room
• Linked with Microsoft E-Mail
• Accounts set up on BES
• Software installed on Client PC

9
Support Issues

• Notify Desktop Team before installing
• User training
• Man/Sec e-mail
• E-mails sent to invalid addresses not bounced
  back
• Blackberry Technical Knowledge Centre

10
Dearest Wife,Just got checked in. Everything
prepared for your arrival tomorrow.Your Loving
HusbandPS Sure is hot down here
11
Strawberry / Blackberry
12
Freedom Keyboard
13
Freedom Keyboard
14
Vodafone Business Email an overview

• Vodafone Business Email
• An alternative and flexible solution to
  BlackBerry and Microsoft
• Email and PIM (Personal Information Management)
  functionality
• Compatible with a range of devices
• Gives users the information they want in the palm
  of their hand
• Immediate and secure access to the office
• Email, calendar and contacts in real time
• Improved out-of-office functionality with
  attachment editing
• Simple installation and end-user set-up

15
Thank you Questions