ITS NOT ABOUT THE COFFEE

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ITS NOT ABOUT THE COFFEE
Hanley Wood Builder 100 Summit May 12,
2009 Howard Behar
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ITS ABOUT THEPEOPLE
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ITS NOT ABOUT BALANCE SHEETS, CASH FLOW OR
MARKET SHARE
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ITS ABOUT THEPEOPLE
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Wear one hat
My Top Three Leadership Principles

• The person who sweeps the floor should
  choose the broom

• Care like you really mean it

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One Hat
Principle 1
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Organizations are just aggregations of people
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Starbucks One Hat

• One of the most well-known and respected
  organizations
• Known for nurturing, inspiring human spirit

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Values be willing to pay the price
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Principle 2
The Person Who
Sweeps the Floor Should
Choose the Broom
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Recipes, not Rules
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People Are Not Assets!
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Care, Like You Really Mean It
Principle 3
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Leading With Compassion Never Stops
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ITS NOTABOUT THE COFFEE
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ITS ALWAYSABOUT THE PEOPLE
Thank you