TSA Career Coaching

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TSA Career Coaching
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How can a career coach help me?

• Career Planning - Your coach will
• Give you a password so you can go on-line and
  take basic assessment tests
• Interpret the test results for you
• Job Search Process Your coach will be able to
  assist you with the entire process of going from
  your current position to a new position.

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How Do I Get a Coach?

• Call toll-free 1-866-619-3697
• Give Answering Service contact information
• Receive a call or e-mail back, within 24 hours,
  from an Intake Coordinator
• Career coach assigned based on your availability,
  location and career goals
• Work with your coach via phone e-mail

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Jump Start Your Career

• Work with a TSA Career Coach
• Take Assessment tests
• Complete courses in the On-Line Learning Center
  for additional competencies
• Use Career Toolbox
• Network, Network, Network

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QuickHire Application System

• https//jobs1.quickhire.com/scripts/tsa.exe
• Quickhire applications have three major
  components
• A one-time only registration process
• An electronic resume
• A series of multiple-choice or short-answer
  questions specific to each job vacancy
  (vacancy-specific questions)

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Federal Resume Components

• Job Information Announcement number, position
  title and grade
• Personal Information Full name, SSN, address,
  citizenship, veterans preference, federal status
• Education-Highest or most relevant first include
  high school
• Work Experience-Most important section for
  determining rating
• Other Qualifications-Job-related training,
  skills, honors, awards, special accomplishments,
  publications, professional memberships

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Federal Resume Tips

• Include all required federal information
• Target your resume to each specific job
• Translate agency-specific terms into English
• Be specific in describing your qualifications
• Quantify experience demonstrating results
• Pay attention to content, format, grammar,
  spelling
• Give yourself sufficient time to make the effort
• A career coach can help you

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Quickhire

• Vacancy-Specific Questions Replaces KSAs for
  some vacancies.
• 1)Job Specific questions rate yourself on a
  scale regarding level of competency
• 2) Essay try to include
• Describe how you have level of skill
  required
• Support with examples from TSA experiences
• Coach can help edit

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Vacancy-Specific Questions

• Replace KSAs for some vacancies
• Applicants self-report qualifications
• Essays similar to KSA narrative, only shorter
  usually limited to 8,000 characters
• Claims must be verifiable and supported in resume

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Vacancy Specific Question Example-Conflict
Management

• Please identify which of the following activities
  you have performed that involve conflict
  management
• A-I have applied TSA guidance to resolve
  complaints
• B-I have referred formal grievances to the
  appropriate officials
• C-I have resolved conflicts arising among
  screeners
• D-I have resolved conflicts over the enforcement
  of security rules with the traveling public
• E-I have resolved conflicts with other employees
  or team members that required cooperation,
  coordination of activities and reaching
  consensus.
• 2. Please describe briefly an example of your
  conflict management skills.

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Interviewing Essentials

• Behavior Based Questions
• Please discuss a conflict situation with a
  passenger and how you handled it?
• State situation
• Task to be accomplished
• Actions taken
• Result Always make a negative into a positive

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Interviewing Essentials

• Preparation learn about the position by
• Studying the vacancy announcement, the
  vacancy-specific questions and the position
  competencies
• Talking with people in the position

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Interviewing Essentials

• More Preparation..Your style
• Professional clothing
• Pay special attention to details when wearing a
  uniform
• Impeccable grooming (hygiene, hair)
• Engaging interpersonal approach posture,
  handshake, eye contact, positive attitude

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KSA Guidelines

• Edit your KSAs carefully
• Be specific in describing your experience
• Avoid repeating exactly what is in your OF-612 or
  resume
• Dont refer to another portion of your
  application
• Describe your role as a team member
• Help is on the way ask a coach !!!!

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Sample KSA Format

• Context-title of job or role you are playing in
  example
• Challenge-what was the challenge?
• Action-what specific actions did you take?
• Results-what was the outcome?
• Awards-did you get an award for this example?

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KSAs

• Narrative responses are mandatory
• Answer on separate pages each response being 1 ½
  pages long
• Include 1-3 examples which demonstrate your
  ability to perform this job
• Write in first person I designed
• Draw on all experiences paid, unpaid, civilian
  prior to TSA employment

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TSA Career Coaching Service

• Confidential
• Free to all TSA employees
• Professional staff with extensive experience in
  career counseling

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