The Leaders Edge: Emotional Intelligence at Work

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The Leaders Edge Emotional Intelligence at Work

• Lou Bergholz
• Edgework Consulting

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All I Need to Know I Learned

• The grass is always greener.

when you leave the sprinkler on
A rolling stone
plays the guitar
If you cant take the heat.
dont turn on the fireplace
Its always darkest
just before I open my eyes
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No news
is no newspaper
Early to bed and early to rise
is the first in the bathroom
There is nothing new
under the bed
Laugh and the world laughs with you. Cry
and someone yells, Shut up!
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Emotional Evolution of the Brain
Amygdala- Emotional Center of the Brain
Neo-Cortex- Thinking Center of the Brain
Brain Stem-Basic Function Center of the Brain
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Characteristics of an Emotional Hijack

• Sudden-unexpected
• Against your will
• Forceful
• Loss of control
• Taking you some place you were not planning on
  going

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What EQ is not

• Soft and squishy
• Saying exactly how you feel all the time
• Therapy
• Manipulation
• Being nice all the time
• Weeping on demand

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Working Definition of EQ

• Capacity for recognizing and understanding our
  own emotions and those of others, and then
  managing those emotions to appropriately and
  successfully respond to the person/situation at
  hand

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The Walk By Experiment
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B.S. from MSU
MSU
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Why Does EQ Matter?

• Emotional credentials matter more than
  intellectual credentials
• Like it or not, emotions are contagious
• Low EQ Lower problem solving abilities
• EQ Competencies are at the core of effective team
  membership, leadership and getting things done

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The Great Anagrams Experiment

• Solve the following Anagrams
• cta cat

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Anagrams

• 1. raluet

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Anagrams

• 2. dayunc

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Anagrams

• 3. dripow

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Anagrams

• 4. irusat

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Anagrams

• 5. ibabtr

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Anagrams Revisited

• 5. ibabtr

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The Question

• Can I Stay in
• the Game?

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• Without any understanding of EQ, we all have an
  equal chance to be much dumber than we really
  are.

• As leaders, we have an even greater chance, for
  many reasons, not least of which is that there
  are many more people listening!

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• Stop
• and
• Think

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• Thank You!

Lou Bergholz Edgework Consulting