Do set objectives what must you find out

1
Questionnaires

• Do set objectives what must you find out?

• Do know who you will be speaking to by name

• Do consider open Vs closed questions open
• more illuminating but hard to categorise

• Do start off with ice breakers

• Dont ask leading questions

• Do use the following procedures

• Warming letter

• Offer a synopsis of results

• Telephone appointment making