Knowledge Centered Support Implementers Team

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Knowledge Centered Support Implementers Team

• Demographics
• 25 members from 15 companies
• 7 time zones covered ( Pacific through GMT1)
• 7 women, 18 men
• VP, Directors, Sr. Managers, Managers, Coaches
• Experienced and novice implementers
• Update Message sent to Consortium Members
• Kickoff meeting set for Thursday, February 21st
  (2 sessions)
• Every 3rd Thursday of Month (2 hour meeting)
• Last Year Topics (Learnings)
• 2002 New Topic Suggested (interviews 2001
  review)
• Optimal performance in an organization
• Rewards and Deterrent systems for knowledge
  workers
• Accelerating contribution of new knowledge
  workers w/minimal overhead
• Picking the right players and developing skills
  to encourage cross-functional ownership, and

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Knowledge Centered Support Implementers Team

• Potential Deliverables (via Thread Lead concept)
• Revisit earlier topics based on updated
  experiences
• Updates to the existing whitepapers
• Establish ROI for member participation
  (tangibles/intangibles)
• 24X7 Learning and sharing via KCSIs Bulletin
  Board
• Clear, concise, contextual solutions in KCS kbase
• Document high level examples of KCS
  obstacles/remedies
• Access to rich resource pool via Metasolutions in
  kbase

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Knowledge Centered Support Implementers Team

• Interaction Types and Feedback Mechanism
• 2 hour monthly meetings via con-call and/or
  webcasting
• Offline Thread discussions/updates to ensure
  preparedness
• Note Feedback will be solicited to promote
  continuous improvement
• Snapshots added to profiles to improve virtual
  interactions
• Online forum via KCSI bulletin board (open to all
  members)
• Continuous updates to Kbase of KCS solutions
• Face to Face meeting/s (Mid Year and Annual
  Conference)
• Knowledge Flow (Topic/Learning generation and
  dissemination)
• Meetings ?? Online Forum ?? Kbase
• Online Forum ?? Kbase and/or Meetings