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Growing Pains

• The Birth of a New Department

August 2, 2005 Users Screeners National State
Agencies for Surplus Property Conference Kansas
City, MO
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Demographics

• Treasury
• Customs, Secret Service, FLETC
• Transportation
• TSA, USCG
• FEMA
• Justice
• INS, ODP
• Defense
• National Comm. System
• National Bio-Warfare Defense Analysis Center

• GSA
• FPS, CIRS
• Energy
• NIRT, CBRN, SEAP, EML
• HHS
• CBRN Response
• Commerce
• CIAO
• Agriculture
• APHIS
• Plum Island

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The DHS Mission Statement
We will lead the unified national effort to
secure America. We will prevent and deter
terrorist attacks and protect against and respond
to threats and hazards to the nation. We will
ensure safe and secure borders, welcome lawful
immigrants and visitors, and promote the
free-flow of commerce
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DHS HQ Structure
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Driving Force for Change

• Establish a sense of urgency
• Communicating the urgency
• Quantum change

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Resistance to Change

• Cost
• Personal
• Fear
• Loss
• Incongruent systems and dynamics

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Look beneath the surface
Organizations Culture
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Cultural Realities

• Assumptions, beliefs, values
• Rituals
• Image
• Language

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Communication is Vital

• Simple, clear, direct
• Informal vs. Formal
• Written vs. Oral
• Facts vs. Fiction

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Lessons Learned

• Communicate often and in various forms.
• Self-directed teams first right of refusal
• Emerging technology (Grow)
• Take risks complacency can not be tolerated.
• Choose Good Stress

• Transformational Leadership is Essential all
  leadership is vital.
• Organizational Cultures cannot be ignored.
• Document tacit knowledge.
• Standardize processes and procedures early.

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