TEACHING COMPETENCE FOR DEALING WITH PATIENTS FROM DIFFERENT ETHNIC BACKGROUNDS

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TEACHING COMPETENCE FOR DEALING WITH PATIENTS
FROM DIFFERENT ETHNIC BACKGROUNDS

• FAMOUS GROUP 5
• AN EUROCAT WORKSHOP

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AUTHORS

• Nena Kopcavar Gucek
• Janos Szabo
• Mirjam Zemljak
• Darko Taseski
• Tadeja Cerin
• Igor vab
• Olivera Batic Mujanovic
• Serdar Gurel
• Haviva Calo

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AIM OF THE PRESENTATION

• To develop a perfectly multicultural course

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AIM OF THE MODULE

• At the end of the module, the learners will be
  able to deal with ethnic groups in general
  practice

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Target group

• Trainees in general practice

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Learning objectives

• At the end of this course, the learner will know
• Culture
• History of the patients culture
• Habits, related to health beliefs
• Educational level in culture
• Sociodemographic characteristics
• Tradition and religion
• Structure of society and family
• Expressing emotions and illness
• Pathology and genetics
• Family role, gender role
• Nutrition
• Specific surgical and diagnostic procedures

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Learning objectives

• At the end of this course, the learner will know
• Communication
• Common knowledge about communication
• Specifics
• Language
• Verbal expressions and sayings
• Nonverbal expressions, specific for culture
• Use of interpreters
• Chaperones

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Learning objectives

• At the end of this course, the learner will know
• Law, rules and ethics
• Human rights
• Rights of refugees
• Legal requirements
• Insurance and payment rights
• Ethical obligations of medical profession

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Learning objectives

• At the end of the course, the learner will be
  able to demonstrate the following communication
  skills
  
• Requirements
• Open mindedness
• Sensitivity
• Patience
• Modification of basic communication skills
• Establishing rapport
• Recognition of problem
• Examining and asking
• Explaining
• Reaching conclusion
• Specific skills
• Interpreters
• Chaperones
• Home visits

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Learning objectives

• At the end of the course, the learner will be
  able to demonstrate the following medical skills,
  specific for the culture
  
• Specific surgical and diagnostic procedures
• Adaptation of established surgical and diagnostic
  procedures (presence of spouse during
  examination, head cover etc.)

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Learning objectives

• At the end of the course, the learner will be
  able to demonstrate the following management
  skills
  
• Modifications of time and appointment system
• Use of adequate personnel
• Sensitising the team
• Guidelines
• Leaflets
• Other health care providers
• Other services (social etc.)

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Learning objectives

• At the end of the module, the learner will adopt
  the following attitudes in practice
  
• Modesty
• Willingness to learn
• To value and accept diversity in dietary habits
• Tolerance
• Non-prejudice

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METHODS

• The module will be divided in three sessions
• Introduction to the topic
• Work in practice
• Conclusion
• A total of 30 participants can attend one module.
  They will later be divided in smaller groups of
  10 for small group work.
  
• Every trainee has his/her trainer in practice.
• The social programme forms an integral part of
  the module and should not be modified.

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VENUE

• Brussels, Belgium (exact venue to be decided,
  possibly in one of the EU buildings)

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INTRODUCTION Part 1

• Keynote 1 Manfred Maier Introduction to medical
  anthropology (30 minutes)
  
• Keynote 2 Carla del Ponte Legal and ethical
  aspects of working with different ethnical groups
  (20 minutes)
  
• Keynote 3 Oprah Winfrey Specific communication
  issues (15 minutes)
  
• Coffee break without snakes from caffe Florian,
  Venice, Italy
  

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INTRODUCTION Part 2

• Small group work 1 Brainstorming session
  experiences from practice (problems and
  successes) (45 minutes)
  
• Small group work 2 Communication skills training
  (roleplay) (60 minutes)
  
• Coffee break and snakes from caffe Demel, Vienna

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INTRODUCTION Part 3

• Small group work 3 Communication skills training
  (simulated patient Nelson Mandela) (60 minutes)
  
• Plenary tasks and conclusion of session (10
  minutes)
  
• High cholesterol lunch (McDonalds or Burger King
  or KFC)
  
• Potential sponsors

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WORK IN PRACTICE FIELD VISIT

• Field visit to a physician working with patients
  from different ethnic groups (e.g. refugee camp,
  specific practices), followed by
  
• Dinner from csarda Pirospaprika, Budapest

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TASKS IN PRACTICE (3 MONTHS)

• Work in practice under supervision
• Home visit of a patient from another culture and
  case report
  
• Video of 3-5 consultations
• Analysis of complaints
• Organising a team meeting
• Preparing practice guidelines
• Preparing leaflets for patient information

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CONCLUSION PART 1

• Plenary (10 minutes) Steven Spielberg
  Organising roleplays and videos
  
• Group work 1 Analysis of a selected video(s).
  Contributions from Sharon Stone, Catherine Zeta
  Jones, Halle Berry, Antonio Banderas (90
  minutes)
• Coffee break with ethnically acceptable snakes
  (no pork, fish without fins or beef, cats, dogs,
  snails, frogs, horses etc..) and Lewinsky cigars
  

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CONCLUSION PART 2

• Group work 2 exchange of leaflets and guidelines
  (60 minutes)
  
• Plenary what new problems have you identified
  and how you will improve your practice?
  
• Arnold Schwarzenegger (intellectual solutions),
• Bill Gates (practical approaches and feasibility)
  
  
• (60 minutes)
• Assessment of the course by the participants
• Photo session, hosted by Playboy, Penthouse and
  Mens health
  
• Farewell lunch from Cinar restaurant/Kusadasi

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MANAGEMENT OF THE COURSE

• Course directors meeting (60 minutes)
• Post course slow food from Morica han, Sarajevo
  (360 minutes)
  
• Dance until morning

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ACKNOWLEDGEMENTS

• EUROCAT course directors
• Slovenian food for maintaining blood glucose
  levels
  
• Radgonska klet for champagne, which enlightened
  our discussions
  
• Politicians for ideas
• Beautiful women for inspiration
• Handsome men for the same

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