Innovation in service delivery

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Innovation in service delivery

• Louise Brown, ICT Development Officer, NCVO

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• What are the facts around innovation?
• What does that mean for your organisation?
• Where can you go for support?

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(No Transcript)
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• What is innovation?
• successful exploitation of new ideas
• new ideas that work
• turning ideas into effective reality
• doing things differently
• new ways of working
• (Definitions from Innovation Unit, NESTA,
  Innovation Exchange)

Photo from Flickr by Vermin Inc
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• Your favourite innovation

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Incremental innovation - gradual
adaptation Radical innovation - developing
something new Disruptive innovation - totally
changing the way that people behave
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Innovation can help organisations generate new
value

• Innovation can help organisations respond to
  changes in the external environment
• (Photo from Flickr by jontintinjordan)

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• Office of the Third Sector
• Cabinet Office advisor on Third Sector
  Innovation, Anne McGuire MP
• Innovation exchange
• NCVO Innovation project
• The third sector plays a crucial role in
  driving public service innovation in order to
  improve outcomes for citizens

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Encouraging innovation in your organisation Leade
rship Give staff space and opportunities to be
creative Support innovation through
funding Reward innovation Implement new ideas
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(Image from www.fixdit.com)
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• Are you listening to what your service users are
  saying?

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• If not,
• they might say
• it without you
• http//enabledbydesign.org

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• Extreme collaboration

(Photo from Flickr by christopherbredapics)
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• Extreme collaboration in 5 minutes!
• Get in to groups of 4
• Spend two minutes each outlining a challenge you
  are facing
• Is there something in your own experience that
  can help provide a solution?

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Great Ormond Street worked with Maclaren and
Ferrari F1 teams to help reduce incidents during
their patient handover process F1 teams
compared hospital and pit lane
processes Technical errors and information
handover mistakes had almost halved
www.nesta.org.uk/how-can-formula-1-be-useful-for
-healthcare/
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• Technology leading innovation

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• St Basil Trust Virtual Rucksackwww.stbasils.org
  .uk/News/MicrosoftdesignITwinner.htm
• INtouch Reading Circle Kirklees
  www.kirklees.gov.uk/community/readingcircle/readin
  gcircle.shtml

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• Homeshoringwww.dc10plus.net/projects/Project529
• STREAM independent living projectswww.dc10plus.
  net/projects/Project352

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• Supporting your innovation
• Innovation Exchange
• Festival of Ideas
• www.innovation-exchange.org

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• Supporting your innovation
• NCVO Innovation Project
• Raise awareness of support available for
  innovation within the sector
• Provide best practice information, tools and
  resources
• Engage Trusts and Foundations to influence sector
  funding
• www.ncvo-vol.org.uk/sfp

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• Supporting your innovation
• The Young Foundation
• launchpad
• Local innovation
• Research
• www.youngfoundation.org.uk

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• Supporting your innovation
• NESTA (National Endowment for Science, Technology
  and the Arts)
• Mission to make the UK more innovative
• www.nesta.org.uk

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• Supporting your innovation
• Digital Inclusion Team
• how the innovative application of digital
  technologies can improve the lives and life
  chances of socially excluded people and deprived
  neighbourhoods in England
• http//digitalinclusion.pbworks.com

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• Supporting your innovation
• DC10plus
• promoting social inclusion through the use of
  technology
• www.dc10plus.net

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• Supporting your innovation
• Solutions4inclusion
• www.esd.org.uk/solutions4inclusion/
• raise awareness and encourage creativity in the
  use of technology to enhance social inclusion

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• Supporting your innovation
• DIUS Dept for Innovation, Universities and
  Skills www.dius.gov.uk
• Innovation Nation (March 2008)making the UK
  the best place in the world to run an innovative
  business or public service

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• Supporting your innovation
• NFP Synergy report Innovation Rules!(2004)
• A roadmap to creativity and innovation for
  not-for-profit organisations
• www.nfpsynergy.net

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• Louise Brown
• ICT Development Officer, NCVO
• louise.brown_at_ncvo-vol.org.uk
• 020 7520 2507
• www.icthub.org.uk