Online Toolkit for Frontline Workers

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Online Toolkit for Frontline Workers

• Graham Buchanan
• Wendy Simpson
• Graham Monteith

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Why was Toolkit needed?

• Good mental health is important for a stable,
  thriving society
• Promotion, prevention and care
• Universal workforce
• Many workers do not feel confident
• Workers seeking practical advice
• Long waiting lists for CAMH specialists

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What HeadsUpScotland wanted

• Range of practical techniques for staff
• Behaviours due to emerging MH problems
• What to do and what not to do
• Not about diagnosis
• Reassurance for staff
• Confidence building for staff
• Who else to ask
• Relevant across all disciplines

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Partnership

• Playfield Institute
• CAMHS and Public Health research
• Dundee University School of Nursing
• Teaching in mental health nursing
• Barnardos
• Links with frontline workers

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The team
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What we said we would do

• Interactive website
• Avoid medical jargon
• Engaging user-friendly
• Affirm existing skills of workers
• Practical tools for workers to use

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Timescale
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Workshop Question

• What topic do you think frontline workers would
  most want to be included in the website?
• What would help frontline workers to respond
  helpfully to troubling behaviour?

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Consultation with workers Who?
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Consultation with workers Why?

• To determine behaviours they find troubling
• To capture the language used to describe the
  behaviours
• To identify the type of advice that workers would
  find most useful

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Consultation with workers How?

• 14 consultation groups
• Held in the workplace
• Short sessions
• Topic Guide
• Audio recording
• Verbatim descriptions of troubling behaviours
• Participants asked for contact details

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Consultation with workers Results

• A list of topics and search terms
• Views on style of materials
• Awareness of the range of workers and the range
  of work being done
• Items for online teachers survey
• Real need for this national resource

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Scoping exercise

• 4000 hits reviewed
• Design ideas
• Mental health information
• 80 topic folders containing best materials

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Writing

• 3 main writers
• 60 years experience of child and adolescent
  mental health work!
• Design and topics informed by consultation
• 18 main categories
• Editing process
• Sample of writing

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The design process

• Make it attractive (graphics)
• Make it simple to operate (design)
• Make it easy to find topics (format)
• Use different media (video, audio)
• Make text printable (portable)
• Allow for feedback (questionnaire)

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SomeEarly Graphics
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Early logos
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The design and format

• As few clicks as possible
• Stick to two or three visual pages
• Use big buttons
• Move from problem to solution
• Include print button
• Include online questionnaire
• Include hit counter

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Video clip
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Pilot methodology

• Research questions
• Barriers to using toolkit?
• Easy access?
• Easy to use?
• Relevant?
• Helpful?
• What is missing?
• How does it affect practice?

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Pilot methodology

• Procedure
• 20 frontline workers across agencies
• Using toolkit in work for 3 weeks
• Questionnaire
• Keep log of use
• Researcher visits to interview

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Marketing

• By email direct to users
• By links on other websites
• Through CAMH organisations
• Through child organisations
• Through conferences and events
• Through HeadsupScotland
• By cascading from worker to worker

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Launch

• April 2007