Mountain View Community Hospital Team 2A Presentation

1
Mountain View Community Hospital Team 2A
Presentation

• Group 2A consists of
• Grant Goodart
• Patricia Cloniger
• Cliff Mullis
• Marsha Nebeker

2
Organizational Chart of Mountain View Community
Hospital
3
IntroductionMountain View Community Hospital

• The chart on slide 3 from page 67 is an
  organizational chart that shows MVCH as of
  January 1, 2001.
• This chart is divided into two groups.
• The physicians, who are headed by Chief of
  Staff, Dr. Browne, and are responsible for the
  quality of medical care provided to their
  patients.
• The group headed by the Administrator, Ms.
  Baker, which provides the nursing, clinical and
  administrative support the physicians need to
  serve their patients.

4
Goals, Growth Rate and Planning

• Basic goal is to provide high-quality health care
  for the surrounding community while containing
  costs that have been rising in accordance with
  national trends in recent years. MVCH community
  is about 50,000 with an annual growth rate of
  10.
• Goal is to expand its capacity (adding 50 beds in
  five years) and opening a managed care retirement
  center with independent apartments and assisted
  living facilities. Adequate land is available for
  expansion adjacent to the hospital.
• Goal is to increase both administrative and
  medical staff, create 2 new departments
• Retirement Living under Ms. Baker
• Geriatric Medicine under Dr. Browne.

5
Special Study Team

• Ms. Heller
• Mr. Lopez
• Dr. Jefferson
• A consultant
• Have been developing a long-term business plan,
  including an information systems plan for the
  hospital. Their work is not complete, but they
  have begun to identify many of the elements
  necessary to build the plan.

6
Critical Success Factors

• In order to meet the goals of high-quality health
  care, cost containment and expansion into new
  services MVCH has 4 critical success factors.
• Quality of medical care
• Control of operating costs
• Control of capital costs
• Recruitment and retention of skilled personnel
  (especially nurses)

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Current Team Objectives

• Team is working to generate 2 to 4 short- or
  long-term objectives of each CSF.
• Currently they have developed 4 objectives
  related to the control of operating costs CSF
• Reduce costs for purchased items
• More efficiently schedule staff
• Lower cost of liability insurance
• Expand volunteer services

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Cliffs Question

• What are the basic goals of Mountain View
  Community Hospital.

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Mountain View Community Hospital Project
Exercise 2

• Redraw Fig 1 to reflect the structure of the
  hospital after its planned future expansion and
  growth. Given this expansion and growth, what
  else would need to change about Fig 2, 3, and 4?

Answer on Next Slide
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Mountain View Community Hospital Project
Question 1

• Which information system planning matrixes might
  assist the study team at MVCH to determine a
  tiered location plan for databases? Why?

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Grants Question

• According to the answer in Project Question 1,
  MVCH needs to have those who maintain the
  database data owners and those who may only
  retrieve the data. According to Figure 1, which
  of the departments listed would be data owners
  and which ones would be able to only retrieve the
  data?

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Organizational Chart of Mountain View Community
Hospital
14
Grants Answer
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Mountain View Community Hospital Project
Exercise 1

• Rearrange the rows and columns of Fig 4, page 72,
  so that the entries from a block diagonal
  pattern. What conclusions do you reach from
  analyzing this pattern?

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Mountain View Community Hospital Project
Question 2

• In the project description, objectives are listed
  for one of the four critical success factors,
  operating coast control. Write plausible
  objectives, given the structure and plans of the
  hospital, for the other three CSFs.

Continued on Next Slide
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Project Question 2 cont.

• Quality Medical Care
• Education and certification
• Very Strict
• Mandatory that EVERYONE on staff meets the
  requirements in their area of expertise.
• Continuing education to stay up to date on new
  material or method
• Make the patient happy and glad to be there.
• Try to please the patient.
• Listen to what the patient wants.
• Satisfy the patients needs within boundaries of
  care.
• Results of a satisfied customer.
• Decrease in complaints.
• Recommendations of patients and reputation of the
  hospital and staff will increase customers.
• Updated Library most current/up-to-date
  journals and periodicals

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Project Question 2 cont

• Keep the Capital Cost under control.
• Take precautionary measures in the purchase of
  equipment for Electro diagnosis and the surgical
  department.
• Keep a close eye on the long term projects
  intended spending.
• Recruitment and retention of skilled personnel.
• Continue with variety of personnel.
• Attract highly skilled and trained personnel.
• Highly attractive benefit plan.
• Flexible schedules
• Subsidies to employees attending universities and
  colleges.

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Marshas Question

• With the expansion of MVCH, what are the 4
  critical factors to be considered to meet their
  goals?

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Patricias Question

• What are the five major business functions that
  cut across all of the organizational units?

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Mountain View Community Hospital Project
Question 3

• What additional activities might occur within the
  volunteering business function?

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Mountain View Community Hospital Project
Question 4

• What activities might occur within the risk
  management business function?

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Mountain View Community Hospital Project
Question 5

• What additional data entities, besides the 10
  entities mentioned in this case, might the risk
  management business function need?

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Mountain View Community Hospital Project
Exercise 4

• In Project Question 5 we listed additional data
  entities needed for the risk management business
  function. Modify Fig 3, page 69, to include these
  additional entities and the relevant
  relationships among all data entities.

Emergency exercises to include -Evacuation
Plans -Training of staff to evacuate
patients Disaster Preparedness Training to
include -Disaster Recovery PlansExecute system
back-ups
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Mountain View Community Hospital Project
Exercise Question 3

• Based on Fig 4 and 5,page 70 and 71, determine
  which data entities are essential for operating
  cost control. What implications does this result
  have for information systems development?

Using Figure 5, Business Function-to-Critical
Success Factors Matrix -select functions with E
status (Nursing, Patient Accounting, etc.) Using
Figure 4, Business Function-to-Data Entity
Matrix -find what entities would use/maintain
those functions Looking at this we find that
cost control is an essential function of almost
every entity. Therefore, the quality of all data
is essential.