Vendor RFI Interactive Webcast

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Vendor RFI Interactive Webcast
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Presenters

• John Miri, Director of E-Government and Web
  Services, Texas Department of Information
  Resources
• Allan Martin, Manager of Applications /
  TexasOnline, Texas Department of Information
  Resources
• Denny Ross, Purchaser, Texas Department of
  Information Resources

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Webcast Topic Overview

• Project Background and History
• Current Business Services
• Current Technical Infrastructure
• Key Market Trends in E-Government
• Solution Design Challenges Facing the States

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Project Background and History

• "The State of Texas has brought many government
  services online to better serve residents and
  businesses. Through TexasOnline, we're making
  government accessible 24 hours a day, 7 days a
  week." Governor Rick Perry

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Project Background and History

• Established by the 76th Legislature in 1999
• Original TexasOnline contract signed with
  BearingPoint (then KPMG Consulting) in May 2000
• First online service launched in August 2000
• Contract management provided by Texas Department
  of Information Resources (DIR)
• 84 participating state agencies, local
  governments, and university systems
• Recognized by Brown University in 2006 as the 1
  government web portal in the country
• Current contract expires on December 31, 2009

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Public-Private Partnership

• Private sector partner (prime contractor) funds
  cost of development, ongoing operations, and
  technology refresh
• Subcontractors and product providers are paid by
  the private sector partner (prime contractor)
• As services are adopted, fees are collected on
  certain services to recover costs
• Fees collected are shared between state and
  private sector partner under agreement
• Asset ownership transferred to the State at
  breakeven

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Current Business Services

• Display of state information in English and
  Spanish
• Driver license renewals
• Driver records
• Vital records (birth, death, etc.)
• Electronic filing of court documents
• Electronic grants directory (state grants)
• Occupational licensing and business permitting
• Automated vehicle inspection
• Emergency preparedness portal
• Business portal
• Tax payment
• Traffic ticket payment

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Primary Vendor Responsibilities

• Operations
• Technology refresh
• Security
• Application development
• Project management (overall and individual
  development projects)
• Project accounting
• EPay - Electronic payment environment
• E-Filing Electronic court filing environment
• Relationship management (shared with state) with
  sub-contractors, participating agencies and local
  governments
• Call center operations (technical and
  instructional support)

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Current Technical Infrastructure

• 69 servers
• 2.6 terabytes of storage / 2 terabytes direct
  attached tape
• 147 applications serving up 822 services online
• 125 contractor employees (full part time)
• Average of 2 million visitors per month
• Over 1 million financial transactions a month

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Key Market Trends

• Single face of government to reduce complexity
• Multi-channel citizen access
• Back-office system re-engineering
• Process efficiency improvement
• Public-private partnerships
• Demand for more information, faster
• Web 2.0 collaboration
• More geo-coded information and services

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Solution Design Challenges

• Security and privacy
• Accelerating pace of technology innovation
• Managing lifecycle of information
• Continued pressure to reduce costs
• Balancing maintenance and new development
• Engaging local governments

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Whats So Special About Texas?

• Only self-funded state portal that we have
  identified in which the state will own hardware
  and software at the end of the contract
• DIR research indicates that TexasOnline has the
  best revenue sharing agreement in the country
• Large and diverse population and geography
• Commitment to multi-lingual content
• Both high volume and high complexity
• Decentralized state government structure
• Demand for both steak and sizzle
• Tradition of technology innovation
• Whole-of-government approach (state and local)

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Important Upcoming Dates (RFI)

• July 23 to August 3, 2007 Vendor RFI questions
  submitted via email to denny.ross_at_dir.state.tx.us
  
• August 10, 2007 Responses to emailed RFI
  questions posted online
• August 15, 2007 _at_ 1000 am Online chat / QA
  with procurement team
• August 23, 2007 _at_ 1000 am Online chat / QA
  with procurement team
• August 24, 2007 _at_100 pm Deadline for responses
  to RFI

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RFO (Post RFI) Activities

• July 2007 March 2008 Preparation for
  solicitation
• January May 31, 2009 81st Legislative Session
  
• March 2008 March 2009 Procurement /
  solicitation
• March June 2009 Negotiations
• June 2009 Contract award
• June December 2009 Transition
• December 2009 New contract in place

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QUESTION AND ANSWER