INBOUND SERVICES

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• INBOUND SERVICES

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• The 13/1300 1800 service is a call redirection
  system.
• When a customer calls a 13/1300 or 1800 number
  they are actually diverted to a third phone
  number which is not displayed to the caller.
• Calls can be diverted depending on the location
  of the caller, and/or the time of day of the
  call.
• Calls can be further redirected if the
  destination number is busy or not answering.

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Features Offered

• Australia Wide Routing
• State Based Routing
• Region Based Routing
• Timed Based Routing
• Call Splaying
• Call Forward on Busy,No Answer or Congestion
• Emergency Routing Plan

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Australia Wide Routing(OCT)

• Routes all fixed wire and mobile calls in
  Australia to a single answering point.

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State Based RoutingODR

• Routes fixed wire calls to one of up to 8
  answering points based on the state the call
  originated in and routes all calls from mobiles
  to a single answering point.
• States are NSW, ACT, Victoria, Tasmania,
  Queensland, Western Australia, South Australia
  and Northern Territory

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Region Based RoutingODR

• Routes fixed wire calls to one of up to 58
  answering points based on the region the call
  originated in and routes all calls from mobiles
  to a single answering point.
• A list of Regions is in your FTP site

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Timed Based RoutingTDR

• This feature allows calls to be redirected
  depending on the time of day and the day of week.
  It can be further combined with the origin
  dependent routing services to allow calls from
  different areas to be redirected across the
  country.

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Call SplayingCD

• Calls are routed to different answering points
  based on a pre-set ratio. Up to 20 numbers can be
  used. Percentages must equal 100.
• Call splaying can only be combined with Call
  Forward. It cannot be combined with Timed Based
  or Area Based routing.

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Call Forward on Busy,No Answer or CongestionCFC

• With this feature if there is a failure to
  connect to a specified answering point it is
  possible to re-route the call to another phone
  number.
• This can be done using a timer. If the call is
  not answered within a specified number of seconds
  the call is re-routed to an alternative answering
  point.
• A customer may request up to three consecutive
  forwards for each answering point.

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Emergency Routing Plan

• Allows a customer to quickly implement an
  alternative pre-set suite of phone services for
  their 13/1300 1800 numbers.
• This feature can include Area and Timed Based
  routing. It cannot include call screening.
• A customer may specify up to two ERPs for each
  13/1300 or 1800 number they hold.