Sage Accpac

1
Sage Accpac

• The Road Ahead

2
Agenda

• Where are your competitors investing?
• What is our focus internally?
• Where do we go from here together?

3
Your Competitors Are Investing

• Global SMB Business outlook has been positive for
  2007, and IT budgets were increased slightly
• The trend will continue for 2008
• ERP and back office remained a top priority for
  our customers
• Healthy growth in the CRM and HR markets while
  Accounting and CRM garnered the most spending
• Opportunities most compatible with Accpacs
  industry segments manufacturing, professional
  services, retail, and wholesale distribution

4
2007 Spending in the IT sector
N740

• In 2007 how will the ratio of new investment to
  overall IT Spend Change?
  Source Forrester Research

5
Sustained Growth
Growing faster than industry as a whole
Source IDCs Enterprise Technology Trends
Surveys 2002 2007 for Sage
6
Agenda

• Industry trends
• What is our focus?
• Where do we go from here together?

7
The One Question That Matters
8
Accpac Customer Connection

• Customer connection is critical to us
• Net Promoter will be a key metric of success
• Bringing more discipline into our Product
  Management and Development Process
• 3 core elements
• Customer Connected Ideation
• Customer Connected Design
• Customer Connected Validation

9
Agenda

• Industry trends
• What is our focus?
• Where do we go from here together?

10
Feature Request The Old Way
11
Feature Request The New Way
12
Introducing Ideascope
13
Your Feedback is Important to us
14
In-Product Survey
15
Ease of Use
Usability Requirements
Ease access to data
1
2
Simple learning curve
3
Consistent workflow
4
Consistent look and feel
5
Lower cost of ownership
16
User-Centered Design (UCD)

• Who are the users?
• What do they want to do?
• What is the context of use?
• What tasks are done frequently or infrequently?
• How do they think about what they are doing?
• UCD lab in our offices

17
Thank You

• Have a Great Conference