VENA Counseling Framework

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VENA CounselingFramework
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Counseling Framework
Establish Rapport
Complete Assessment Forms
Encouragement Collaboration Critical
Thinking Active Listening
Identify Explore Concerns
Set Goal
Close on Positive Note
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Establish Rapport

• Welcome client
• Smile
• Greet client by name
• Introduce everyone in room
• Acknowledge wait time if appropriate
• Ensure privacy
• Keep voice low
• Close the door
• Move to a private location

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Establish Rapport

• Demonstrate caring
• Be patient
• Use nonjudgmental language
• Display respect understanding for other
  cultures
• Offer help

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Establish Rapport

• Promote positive communication
• Handle distractions politely
• Use appropriate non-verbal communication
• Focus on the client when using translators

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Complete Assessment Forms

• Review clients past history
• Seek relevant information without dwelling on
  irrelevant issues
• Share findings with client in a nonjudgmental
  manner

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Identify Explore Clients Concerns

• Involve client in determining the main health
  concern
• Use open-ended question
• Use agenda setting tools
• If nothing is offered by participant, lead
  discussion based on nutritional risk while
  maintaining rapport

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Identify Explore Clients Concerns

• Help the client to explore feelings and attitudes
  about the main health concern
• Clarify problems and identify strengths
• Assess the clients readiness to change

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Identify Explore Clients Concerns

• Provide accurate and appropriate nutrition
  education
• Ask permission
• Tailor nutrition message
• Keep the message simple and concise
• Assess the participants understanding of
  nutrition message

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Set Goal

• Summarize the conversation
• Ask the client what issue he/she is willing to
  work on
• Help the client tailor the goal to fit his/her
  familys lifestyle
• Remember that the client is the best judge of
  what will work.

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Close on Positive Note

• Restate the goal
• Express appreciation for clients time
• Be enthusiastic about following up next time
• Complete the VENA Documentation Tool

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Recap of Counseling Framework
Establish Rapport
Complete Assessment Forms
Encouragement Collaboration Critical
Thinking Active Listening
Identify Explore Concerns
Set Goal
Close on Positive Note
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Throughout the Session

• Encouragement
• Identify and praise the client on his/her
  personal strengths
• Provide a positive outlook and encouragement
• Collaboration
• View client as the expert on his or her problems

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Throughout the Session

• Critical Thinking
• Use your professional judgment
• Use relevant information
• Active Listening
• Validate
• Allow for silence
• Dont interrupt

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It is one of the most beautiful compensations of
this life that no man can sincerely try to help
another without helping himself. Ralph Waldo
Emerson.