David Crown General Manager Business Innovations

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David CrownGeneral Manager Business Innovations
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Waves of Power David C. MoschellaContent is
King
3,000
1,000
Content - centric
Network-centric
100
PC-centric
10
Systems-centric
0
2000
1970
1980
1990
2010
2020
2030
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The Real Time Enterprise

• A real-time enterprise competes by using
  up-to-date inf0rmation to progressively remove
  delays in managing and executing its critical
  business processes Gartner

Sense Earlier
Respond Faster
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The Mobile Future will drive closer customer
relationships

• The next trillion dollars of IT investment will
  come from something basic reorienting the IT
  industry around the needs of the customer
• Source Sam Palmisano, IBM CEO

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Knowledge is power the Real Time Enterprise
delivers an improved return on investment on
information assets
Return on Investment
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Wireless IT Productivity
Right Information a Wrong Place r Wrong Time r
Mobile Communications Investment
Fixed Communications Costs
Right Information a Right Place a Right Time
a
Productivity Gain
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A number of market drivers exist leading to a
greater focus on customer acquisition and
retention

• Challenge to meet revenue goals as competition
  grows
• Protect and grow customer base
• Customers want more, faster, cheaper
• Improve operational efficiencies
• Demand for faster time-to-success
• Shortened ROI timeline
• Consolidation of Front Office
• Integration of dispersed information systems

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Mobilising Government

• Enabling efficiency, productivity and cost
  savings

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Benefits of Mobilisation

• Service delivery to your customers in the
  community
• Complete transactions anywhere, anytime
• Reduce compliance cost
• Reduce transaction costs
• Improve processing efficiency

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Government Trends in Action

• Payment

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Government Trends in Action
Via Letter
1990
2000
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Pressures from Citizens

• Citizens expect you to be
• More flexible
• More responsive
• Better at delivering information where they want
  it
• Citizens expect you to provide
• Access to services, anywhere, anytime

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Pressures from Government

• Youre also under pressure to deliver
• ? Increased outcomes
• ? Lower cost delivery and cost savings
• More efficient use of resources
• Create lower costs of compliance

Youre under pressure to be more productive.
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The Agreement

• State Services Commission and Vodafone

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State Services Commission Agreement

• Common Access Usage Agreement
• Same calling rates, regardless of agency size or
  call volume
• Tiered price model that lower rate to all
  organisations once thresholds met
• Single Master Agreement, with Service Delivery
  Agreements for each participating organisation
• 6 Year Contract with out clause after 18 months
• No Tender required
• No Negotiations at agency level
• Designed to decrease your overall cost of
  communications.

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Eligible groups

• Public Service Departments 35
• Non Public Service Departments 6
• Offices of Parliament 3
• Crown Entities 28
• District Health Boards 21
• Autonomous Crown Entities (ACEs) 21

• Independent Crown Entities (ICEs) 15
• Conservation Entities 46
• Crown Owned Companies 16
• Tertiary Education Institutes 34
• State Owned Enterprises 17
• Regional/City/District Councils 79

Total number of organisations that could take up
offer 300
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State Services Commission Agreement

• 6 Year Contract
• Signed by SSC
• Volume pricing

Master Agreement SSC Vodafone
Service Delivery Agreement Participant Vodafone

• 6 Year Contract
• 18 month out clause
• Signed by participant
• Choice of schedules
• Hardware rebate
• Business Services 777

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Government Research Sample
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Current Government Customer Usage
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Zero Rated Calling

• Pay a single monthly fee and pay
• 0.00,
• zip, nadda, nothing
• for all calls within your organisation nationwide
  (i.e. No Toll Calls)

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Potential Saving
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Change in Call Patterns
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mGovernment selection of mobiles

• mGovernment subscribers have the option of a free
  mobile
• Every connection can choose a free mobile
• or 300 credit toward a premium model
• Vodafone has a recommended hardware selection to
  match to worker types within your organisation.
• Best selection of devices from manufacturers you
  know and trust
• Devices to meet individual worker needs
• mGovernment recommended hardware menu

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Types of Mobile Workers
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For Further Information

• Email mgovt_at_vodafone.com
• Web www.vodafone.co.nz
• Or Visit our stand at Govis 2005

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Benefits
Value
Costs
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The Mobility Evolution
GSM
GSM/GPRS
3GSM
HSDPA
75 of the world
2G
2.5G
3G
Evolved 3G
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Network Capacity and the Real Time Enterprise
will enable business development
7.2 Mbps
Massive increase indata capacity A future
proof, backward compatible evolution
3.6 Mbps
1.8 Mbps
384 Kbps
30 Kbps
2005(3G)
2006
2007 2007
Today(GPRS)
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Latest Enterprise Adoption of Mobile Applications
from US research demonstrate a quickening of the
pace led by email and PIM
U.S. Adoption of Mobile Applications, 4Q03
Production/ Pilot
Video/Imaging
ERP Inspections
Assessing
ERP Manufacturing
Inactive
SCM/Logistics
ApplicationCategory
ERPII/EAM
CRM Field Service
CRM SFA
RFID
Mobile E-Mail/PIM
Mobile IM/SMS
0
20
40
60
80
100
Latest research (June 2004) still confirms
previous Brocket Hall and Vodafone UK findings to
support e-mail/PIM as the focus for the data
market
Percent of Enterprises
Source Gartner - U.S. Wireless Data Market
Update, 2004
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Converged and Handheld devices will grow
significantly
M. units
F/C CAGR 2003-2007 25
Handheld Devices Converged Mobile Devices
Notebooks Ultraportables
WW Unit Sales by Mobile Device
Source IDC
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The PC will no longer be the only interface for
information systems convergent phones and PDAs
will create new possibilities

• Fit for purpose NOT General Purpose
• 3 Devices 2 Devices
  1 Device
• Lower Total Cost of Ownership
• Transaction based Information Systems
• Increased Productivity
• Support for the Customer Centric Business
• The Real Time Enterprise
• Improved alignment of Information Assets across
  ALL aspects of Business

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What will make it happen?

• Predictability of Cost
• Time and Place
• Content
• Simplicity

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