Presents : RESULTS 2003

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Presents RESULTS 2003 CAMPAIGN
2004 Dick Okhuijsen, Chairman of MC and CEO ING
CRSRRenata Mrázová, MC member and Chief
Financial Officer ING CRSR Arjan Bol, Marketing
Director ING CRSR For your questions Jirí
Rusnok, Advisor to MC and Director Pension ING
CRSR Tomá Nidetzký, MC member and General
Manager Retail ING CRSR
15 March 2004, Prague Jana Burdová, Head of
Communications Spokeswoman ING CRSR,
contacts 257 473 290, 420 724
464 170
jana.burdova_at_ing.cz
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Agenda

• Dick Okhuijsen
• Results 2003 General
• Highlights 2003
• Renáta Mrázová
• Results 2003 In depth
• Dick Okhuijsen
• Outlook 2004
• Arjan Bol
• Media campaign

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ING GROUP 2003

• Chairmans statement
• The year 2003 was successful for ING Ewald
  Kist
• Operating net profit up 18.1 from 2002 to EUR
  4,053 million
• Banking operating net profit up 72.6 to EUR
  1,545 million
• Insurance operating net profit down 1.2 to EUR
  2,508 million
• Total dividend EUR 0.97 equal to 2002

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Agenda

• Dick Okhuijsen
• Results 2003 General
• Highlights 2003
• Renáta Mrázová
• Results 2003 In depth
• Dick Okhuijsen
• Outlook 2004
• Arjan Bol
• Media campaign

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ING Czech Republic 2003

• Chairmans statement
• Dick Okhuijsen The succesful year 2003 for ING
  in the Czech Rep. was confirmed by many awards in
  all activities - life insurance, pension
  insurance and banking
• Total net profit up by 46 to CZK 1. 2 bn
• Life insurance net profit up by 38,7 to CZK 721
  million
• Pension Fund profit up by 32,5 to CZK 322
  million
• Bank net profit up by 232,5 to CZK 116 million
• Total assets up by 19.3 to CZK 80.1 bn

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Highlights ING CR Insurance 2003

• Czech Republic
• Towards performance excellence
• New products
• Single paid insurance
• Life Insurance Investice
• Unit-linked insurance Junior Top
• Awards
• Golden Crown for Life Insurance Investor Plus
  (best product of 2003 in life insurance category)
• Blue Rhodos for the best corporate image

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Highlights ING Pension Fund 2003

• Valuation for the clients 1995-2002 on average
  8.05 - Highest on market
• Significant growth of clients by 15.3 to 294
  270
• Awards
• Silver Crown for the best product of 2003 in
  pension insurance category
• Rhodos award for the best corporate image

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Annual profit sharing for planholders
Source APF CR
Annual yields for planholders in p.a.
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Highlights ING CR BANK 2003

• Awards
• Best Cash Management Bank in Eastern Europe (TMI)
• Best sub-custodian in CE Europe(Global Finance)
• Private banking business transfered to parent
  company

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ING CR SR
Chairman and CEO Dick J. Okhuijsen

Retail
Wholesale
IT/OPS
CFO
Tomá Nidetzký
Renata Mrázová
Piet van Zanten Ad interim
Paul Matouek
CR ING Nationale-Nederlanden (ivotní,
zdravotní) ING Penzijní fond ING Bank N.V.,
organizacní sloka ING Manamement Services,
s.r.o. ING Investment Management, ING Lease, ING
Real Estate SR ING ivotná poistovna,a.s., ING
Bank, N.V. pobocka zahranicnej banky, ING DDP
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Agenda

• Dick Okhuijsen
• Results 2003 General
• Highlights 2003
• Renáta Mrázová
• Results 2003 In depth
• Dick Okhuijsen
• Outlook 2004
• Arjan Bol
• Media campaign

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Stable market position

• Life Insurance Results 2003

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Life Insurance

• 2002 2003
• Gross written premium 4.81 bn CZK 5.03 bn
  CZK 4.8
• Contracts 317 703 343
  579 8.1
• Assets under manag. 18.5 bn CZK 21.8 bn
  CZK 17.7
• Total Assets 19.9 bn. CZK
  23.4 bn CZK 7.4
• NET PROFIT 520 mio CZK
  721 mio CZK 38.7

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Insurance - GWP development
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Insurance - Number of Contracts
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Insurance - Assets under management
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Insurer - Market position
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Pension Fund Results 2003
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Pension Insurance

• In CZK
• 2002 2003
  Change
• Number of clients 255 290 294 270 15.3
• Assets under management 6.65 bn 8.18 bn 29.3
• Net profit 243 mio 322 mio 32.5

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Assets under management
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Number of clients
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(No Transcript)
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Banking Results 2003
Best Cash Management Bank in Eastern Europe
Best sub-custodian in CE Europe
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ING BANK N.V., organizacní sloka

• In CZK
• 2002 2003 change in
• Total Assets 40.1 bn 47.8 bn 19.1
• Receivables to clients 16.9 bn 14.4 bn
  -14.9
• Deposits
• clients 6.6 bn
  10.5 bn
  59.6
• banks 21.4 bn
  26.3 bn 22.8
• Net Profit
  34. 96 mio 84 mio

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ING KONTO stable growth
Combination of 4 advantages high interest
rate,flexibility, high rating, no fees
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Agenda

• Dick Okhuijsen
• Results 2003 General
• Highlights 2003
• Renáta Mrázová
• Results 2003 In depth
• Dick Okhuijsen
• Outlook 2004
• Arjan Bol
• Media campaign

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1st May 2004 - EU accession

• Czech Republic
• Estimated GDP growth above estimated level in EU
  countries
• Further quick development
• Wealth of people and opportunity for financial
  servies sector will rise
• Within the financial sector there will be
  subsequent shift from basic products towards more
  sophisticated (long-term oriented )
• Inflation to accelerate growth to remain steady
  rates may be to rise in 2H of 2004
• 2004 (forecast) real GDP 3.5 avg. inflation
  3.5
• 2003 (source CSO) real GDP 2.9 avg.
  inflation 0.1

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Positive Outlook for 2004

• Insurance
• Stable development of life insurance portfolio
• Wealth Management fast growing (low starting
  base)
• Pension
• Continuing growth Further develop strong
  position
• by
• Increase of number of clients

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Positive Outlook for 2004 (2)

• Banking
• Keep strong position in top corporate segment
• by
• leverage on international ING franchise
  expertise
• specialization
• Moderate and controlled extension of clientbase

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ING active corporate citizenship

• SPONZORING
• Official partner of Czech national football team
• CHARITY
• Support of FN Motol Hospital
• Support of SOS Children Villages
• Educational support Junior achievement (Contest
  student company)
• Preparation of project on support of selected
  foundation in 2004

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Agenda

• Dick Okhuijsen
• Results 2003 General
• Highlights 2003
• Renáta Mrázová
• Results 2003 In depth
• Dick Okhuijsen
• Outlook 2004
• Arjan Bol
• Media campaign

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Image TV Commercial
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Marketing campaign - prints
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Football 2004