Key Individual Network Engagement

1
Key Individual Network Engagement

• Questionnaire Guidance for PCSOs

BeSafe Research and Analytical Team Lead Analyst
David Ottiwell 01204 338374 Team Manager Dave
Hashdi 01204 331051
2
Presentation Purpose

• To provide guidance on the Key Individual Network
  questionnaire so that PCSOs can complete the
  process efficiently and accurately, and KIN
  members provide the best possible community
  intelligence for Safer Neighbourhoods teams.

3
The Questionnaire

• The KIN questionnaire is a means of collecting
  community intelligence in a systematic way across
  Boltons 33 Safer Neighbourhoods.
• The information and intelligence will
• be collected centrally, analysed and interpreted
  alongside all other existing information
• be used in the monthly partnership tasking and
  coordination meeting (the Partnership Business
  Group PBG) and the Local Area Partnership
  meetings (LAPs) to allocate resources and agree
  interventions.
• be used to manage performance in terms of how
  well we are reassuring communities, making people
  feel safer and improving quality of life.
• be fed back to communities to show how we are
  acting on concerns and priorities raised by local
  people.

4
The Questionnaire

• Should be conducted with each of the 20 KIN
  members in your neighbourhood once per quarter.
• The process should take between 30 45 minutes
  to complete.
• The blank questionnaire template and other
  associated materials are available via the BSafe
  website http//www.bsafebolton.org.uk/

5
Key Things To Remember

• This is not a conventional questionnaire. It is
  not the kind that gets used once, targeted at the
  general population in large numbers.
• Only 20 Key Individuals will be completing the
  questionnaire in any one neighbourhood.
• Every person in the Key Individual Network should
  live and / or work in the area, and have
  excellent knowledge of what the communitys
  concerns are.
• The same key individuals in a neighbourhood will
  be consulted every three months.
• The network should have a good mix of people so
  that all the different dimensions of an area
  and communities within communities are covered.

6
Questionnaire Page 1
Reference Merely to keep tabs on the paperwork.
Either choose a referencing system that makes
sense to you, or leave it blank and the Research
Analytical Team will allocate its own reference.
7
1st Two Elements Complete in relation to all
issues.
1 7 rating Please encourage KIN members to
use the breadth of the entire scale, i.e. not all
top issues will merit a 7. Please rate 1 if
the issue is not at all relevant in the opinion
of the KIN member. Please check dont know if
the KIN member cannot make an informed judgement
either way this is preferable to an ill-informed
judgement.
Better Same Or Worse? Please encourage a
considered response here not all 6 7 rated
issues will have got worse in the past quarter
(you could have a small improvement but still
have an impact meriting mention)
8
Change in thinking / feeling / behaviour? ONLY
FILL IN FOR ISSUES WHERE IMPACT RATED AT 5,6 OR 7
Change in thinking / feeling / behaviour? This is
one of the few times in the consultation process
when we are looking for information relating to
the KIN member themselves - it would be almost
impossible for KIN members to be able to answer
this question on behalf of other people. The
question is included to look what issues are
causing real changes to the way people go about
their daily lives. Effects might be Thinking
more aware of risks, more aware of consequences
of own actions, think area is getting better /
worse, change thinking about certain individuals,
groups or areas (labelling, stigmatising
etc) Feeling Fear, Worry Anxiety (a less
intense emotion), Anger / Frustration Behaviour
Changes to routine / habits to avoid risks, keep
on the lookout for new threats, invest in
security equipment, join a community group,
direct action (e.g. vigilantism, try to move out
of area).
9
Where has this issue been concentrated or
focused? ONLY FILL IN FOR ISSUES WHERE IMPACT
RATED AT 5,6 OR 7

• Where has this issue been concentrated or
  focused?
• The analytical team will not be able to use the
  information you collect without the information
  about grid cell references. This is the priority
  information here.
• However, there may be instances where the Key
  Individual has in mind a more particular
  location
• a particular estate
• a particular road
• a particular household, shop, pub, business
  premises, school etc
• a particular landmark (e.g. bus shelter,
  alleyway etc)
• If this applies, please make a note in the space
  provided.

10
Capturing Geographic Information
Rows A,B,C,D
Where has this issue been concentrated or
focused? Please record all grid cell references
relevant to any issue rated 5,6 or 7 in terms of
community impact. Cells should be referenced row
then column, i.e G13 rather than 13G. Recording
in this way will allow us to quickly produce
hotspot maps for any crime, ASB or environmental
issue. All maps are available to download at
http//www.bsafebolton.org.uk/, via News and
Events and then Key Individual Networks
Columns 1,2,3,4
11
Questionnaire Page 2
Follow the same instructions in relation to
issues around antisocial behaviour.
12
Questionnaire Page 3
and in relation to issues around physical and
environmental disorder
13
Questionnaire Page 4

• The last page of the questionnaire switches the
  emphasis. Themes are
• Satisfaction with service providers
• Awareness of local initiatives and schemes
• Top priority
• Social capital strong and weak communities
• Community cohesion tensions and divides between
  people and / or groups

14
How would the following be rated? As the question
states, this requires the KIN member to gauge
public satisfaction in their area with those
agencies involved in crime and disorder. It is
not asking for a personal opinion. This should
make it less awkward in terms of individuals
rating you, the PCSO. Please help any KIN
members who are struggling to identify how the
council, environmental services and housing
services input into tackling crime and disorder
(e.g. alley-gating, street cleaning, fixed
penalties, tenancy management etc etc). Not
visible but effective would apply to those
scenarios where a service is not providing a
visible service / point of contact but is
contributing effectively through work going on
behind the scenes e.g. early morning street
sweeping.
15
Awareness of current / recent initiatives? Answers
to this question can highlight where the
communication strategy of the partnership can be
improved. If good work has been going on but
no-one knows about it, the effects in terms of
satisfaction and reassurance will be reduced. If
good work is being done and is being well
received, this potentially identifies best
practice that could be rolled out elsewhere. If
work is being done that practitioners know has
made improvements against a crime or disorder
issue, but the community is not impressed, we
need to understand this.
16
What 1 thing should be tackled? Areas operating
the Lancashire PACT (Police and Communities
Together) community engagement model have
something similar to this in that attendees at a
monthly public forum are asked to agree 3
priorities for the coming month. This question
is designed to improve the level to which local
people shape local priorities. Please explain to
KIN members that their observations will feed
into the planning and tasking meetings for the
partnership for consideration.
17
Strong and Weak Communities? Local communities
should be involved wherever possible in the
problem solving process. Whether perceived as
stronger or weaker, the more we understand
communities at a local level Identifying strong
communities can start the process of
understanding why they might be strong (and
hopefully then using some of this knowledge in
other areas). Identifying weaker communities is
important to support vulnerable areas before
problems there get any worse. Information can be
used by senior officers and managers to deploy
extra resources to areas of need. Once again, the
analytical team needs information about grid cell
references wherever possible. However, it may be
that answers do not make sense in clear
geographical terms- e.g. references to the
elderly community, the Asian community etc.
Please record any information you feel is
relevant.
18
Divides and / or tensions? It is often the case
that community tensions can be sparked by small
things and often remain undetected until
something major happens. This is a question about
harmony in neighbourhoods. It should encompass
the issues of race and ethnicity where relevant
but is also about divides along generational,
geographical, or other lines.
19
Basic Data About the Questionnaire The full
personal details of KIN members only need to be
collected once when they agree to be part of
the network, and fill out the consent form (see
KIN section on http//www.bsafebolton.org.uk/ )
This section merely needs to record when the
engagement has taken place, the relevant PCSO and
KIN member names, and how long the questionnaire
took to complete. The latter information will be
used to monitor the resource implications of the
KIN process for Safer Neighbourhoods.
20
Cycle of Consultation

• Consultation needs to be completed quarterly.
• Results will need to be submitted at specific
  times to fit in with existing processes.
• Specific dates of relevance will be circulated
  once agreed. General milestones are already
  agreed (see next slides)

21
Model for Consultation Cycle (In Principle)
Number of Key Individual Networks consulted by
month
Every month, a third of the boroughs
neighbourhoods are covered. Results fed through
to the Research and Analytical Team as soon as
completed.
By the end of the third month in the cycle, all
33 Safer Neighbourhoods have been covered.
22
Model for Consultation Cycle Worked Example
Central Area
Deane Willows neighbourhood team consults the
KIN network in April. Results from the Haulgh and
from 9 other neighbourhoods across the borough
are submitted, analysed and included in the
monthly PBG and area LAPs.
At the end of the quarter, all 33 KIN networks
have been consulted. Overall results are
presented for Strategic Review.
23
Implementation Plan Milestones Jan June
2007 Worked example Central Area
24
Frequently Asked Questions

• Why are we doing this when everyone already has
  enough work to do?
• This process is an integral part of Safer
  Neighbourhoods. Consulting the public and
  involving them in tackling local problems is core
  to the PCSO role and right at the heart of
  neighbourhood policing
• Why just 20 people?
• If we were trying to ask everyday people
  questions using a standard questionnaire, each
  Safer Neighbourhood would need to ask several
  hundred people to be confident that the results
  were meaningful. This is clearly not possible.
  The approach instead is to find the right people
  who can speak with knowledge about the
  experiences and concerns of other people. to
  form an overall view of neighbourhood issues.

25
Frequently Asked Questions

• Why return to the same group of people?
• A number of reasons. This is, in part, about
  building up a relationship with a network of
  people. It is hoped that the KIN will be a
  crucial reference group for all kinds of informal
  discussions beyond their function completing
  questionnaires. A second reason is to keep some
  continuity over time so that we compare past and
  present results from the questionnaires.
• What if someone doesnt want to be part of the
  KIN anymore?
• This is fine. When an individual agrees to be
  part of the network they should be informed that
  they can withdraw at any time. Obviously we would
  want to retain valuable individuals for as long
  as possible. Equally, if someone is unable or
  unwilling to provide the level of information we
  need, PCSOs may need to reconsider the KIN
  membership from time to time.