Perceptions of Hospital Emergency Department Nurses

1
Perceptions of Hospital Emergency Department
Nurses
Final Report
prepared for
Emergency Nurses Association
August 19, 2005
2
Background

• Purpose
• Understand perceptions regarding the role of
  hospital emergency department nurses
• Methodology
• 2,000 adults 18 were screened for qualification
  have been to a hospital emergency department in
  the past 12 months
• Ultimately 875 completed interviews
• CARAVAN telephone survey fielded August 5-8 and
  August 11-14
• National probability sample of adults 18 ,
  stratified by region
• Significance testing conducted at the 95
  confidence level

3
Executive Summary

• Based on the results of this study, hospital
  emergency department nurses enjoy a very
  favorable reputation among American adults who
  have been to a hospital emergency department in
  the past 12 months.
• This assessment is based on the following key
  findings
• Nine out of ten were satisfied with the services
  provided by nurses during their last hospital
  emergency department visit
• 65 were very satisfied
• Four out of five or more believes that a hospital
  emergency department nurse
• is able to explain procedures (85)
• is good communicators (82)
• has good bedside manners (82)
• is responsive and attentive to their needs (81)
• shows genuine concern (80)
• is personable (79)
• has broad medical knowledge (79)
• Seven out of ten believe that nurses are the
  unsung heroes in the hospital emergency
  department they do the work. And they spend
  the most time with patients.

4
Executive Summary

• And, nurses and physicians are tied when it comes
  to being the most important ally in the emergency
  department
• 45 rated nurses vs. 44 for physicians

5
Satisfaction with Services Provided by Hospital
Emergency Department Personnel

Total Respondents (n875)
Thinking about the LAST visit you made to a
hospital emergency department, how satisfied were
you with the services provided by each of the
following people? For each, please tell me if
you were very dissatisfied, somewhat
dissatisfied, somewhat satisfied, or very
satisfied?
6
Impressions of Hospital Emergency Department Nurse
Total Respondents (n875)
Which of the following best describe your
impressions of a hospital emergency department
nurse?
7
Primary Unsung Hero in Hospital Emergency
Department
Total Respondents (n875)
Who would you say is the primary hero in the
hospital emergency department that doesnt always
get the credit deserved?
8
Reasons Nurses are Primary Unsung Heroes Key
Mentions

• Does all the work (net) 39
• Does most of the work 11
• Does everything/all the work 10
• Does a lot 10
• Spends more time with patients 20
• Doctor gets all the credit 12
• More caring/helpful/attentive 11
• Carries out doctors orders 5

Total who said nurses are primary unsung heroes
(n613)
Why do you say that a nurse is the primary hero
in the hospital emergency department that doesnt
always get the credit deserved? Mentions below 5
not shown
9
Most Important Ally in Hospital Emergency
Department
Total Respondents (n875)
Who is your most important ally in the hospital
emergency department?