IT Procurement and Implementation Michigan Department of Human Services

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IT Procurement and ImplementationMichigan
Department of Human Services

• Stanley Stewart
• Chief Deputy Director
• Presented to APHSA
• September 1, 2009

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Michigans Strategy

• A Three-Pronged Approach
• Federal Partnership
• Business Solution
• Field Ownership

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Federal Partnership

• Planning / Strategy
• Communication, communication, communication
• Execution
• Frequent consistent conference calls
• Open and straightforward communication

4
Business Solution

• Planning / Strategy
• Worker relief
• Integrated and automated
• Business needs versus technology
• Expedited timelines

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Business Solution

• Execution
• Feasibility Study / Alternatives Analysis / Cost
  Benefit Analysis
• Request For Information / Request For Proposals

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Field Ownership

• Planning / Strategy
• Field Involvement in all aspects of procurement
• Field leads identified for Implementation

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Field Ownership

• Execution
• RFP
• 100 field staff involved throughout procurement
• State visits, vendor orals, vendor interviews

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Field Ownership

• Execution
• Implementation
• District Manager and 6 Field Managers assigned
  fulltime
• 150 field staff in focus groups, requirements
  definition
• 20 fulltime field testers

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Critical Success Factors(Lessons Learned)

• Four Key Critical Success Factors
• Executive Sponsorship
• Field Ownership
• Change Management
• Technology

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Executive Sponsorship

• Daily involvement
• Key decision making
• County management / Director accountability

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Field Ownership

• Daily conference calls
• Site visits by Chief Deputy
• Road shows
• Clear / frequent communication
• Issue resolution
• Emergent ticket process
• Overtime

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Change Management

• Worker skill levels, age
• Learning curve recognized 6-9 months
• Pre/post Implementation training
• Pre/post Implementation site support

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Technology

• Business-oriented, not a technology project
• System complexity (over-engineering)
• Conversion and data cleanup
• Worker interfaces
• Large monitors
• Screen layouts / functions

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Where We Are Today A Perfect Storm

• Struggling economy / auto industry
• High unemployment
• Unemployment Insurance benefits running out
• Increasing caseloads
• Budget shortfalls
• Worker stress
• Bridges deployment