Intranet Portal Guide Prioritisation

1
Strategy Objectives
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One Company World Class Processes
All of the information and systems I need to do
my job in one place, easily accessible and ready
to use.
Working Together
Working Productively
Serving my Customers
Communication Knowledge Sharing Collaboration Tea
m Rooms Best Practice Partner Extranet
Managing my work Managing myself Managing my
team Information Self Service tools Brand Unit
Management Information Access from Home
Information targeting Customer Insight
Trends Competitor activity Performance
enhancement (for front line staff) Field Staff
Access
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Project Mercury The Company Intranet Project
VISION STATEMENT
STRATEGIC OBJECTIVE
STRATEGIC IMPERATIVES
CRITICAL SUCCESS FACTORS
Support the Cultural Change Programme, enabling
a series of businesses and functions to operate
within a recognisable single Company
culture Create the strategic platform for
shared processes, improved ways of working
productivity, increased self service and
knowledge sharing
Supports New Company Culture Values
People feel as strong an association with the
Company as they do with their BU / Function
Intranet as a timely and comprehensive source of
appropriate communication
Enables Improved Communication
Improved Employee Satisfaction Morale
Employee is positive about improved ways of
working AND "what's in it for me?"
One Company
Employees have the information they need to
better serve their customers
Improved Customer Satisfaction
Intranet platform delivered to time and to
budget, prior to the end of 2004
Ensure Certainty of Delivery
High levels of user adoption and ability to
scale the platform as the company grows
Maximise Investment in Change facilitate rapid
Integration
Improved Productivity through Shared Simplified
Processes
Intranet platform delivers anticipated benefits
and this is recognised by employees
Intranet platform makes it easy to find people,
documents, processes and pages (and thus share
knowledge)
Improved Knowledge Sharing and Knowledge Capture