Staffordshires OneStop Shops

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Staffordshires One-Stop Shops
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Staffordshire Profile

• Population 816,700
• Large geographical area
• 8 District / Borough Councils
• 44 libraries, 10 mobiles and a travelling library

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Catalysts for Change

• Modernising government 1999 White Paper
• Best Value Review of LIS Library Vision
• Local Public Service Agreement
• Local circumstances

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Cheadle Councils Connect

• Opened June 2001
• Need for change
• Staffing
• Services
• Costs

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Impact of Cheadle

• Payment transactions increased by 30 in first
  year
• Visits increased by 195 to 132,261 in 01/02
• Issues increased by 26 in 01/02
• 1,000 people joined the library in the first 5
  months
• Customer satisfaction
• 98.5 rate staff helpfulness as very good/good
• 94.5 rate the overall service as very good/good
• Regeneration of the high street
• Scrutiny Review provision of library services
  within the One Stop Shop at Cheadle has
  contributed towards improved delivery of library
  and other services

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Other Library One-Stop Shops

• Uttoxeter Library
• Opened December 2002
• Services Borough Council information, planning
  surgeries, Connexions, interview room with Relate
  and Pensions Service
• Jobcentre Plus
• Burton Library
• Opened October 2003
• Services Borough Council information, interview
  room with Pensions Service, Victim Support,
  Carers Support Groups

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Other Library One-Stop Shops

• Hednesford Library
• Opened April 2005
• Building refurbishment
• District Council information, payments
• Burntwood Library
• Opened August 2005
• Building alterations
• District Council information, Town Council,
  Connexions

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Libraries in District Council One-Stop Shops

• Codsall
• Opened April 2003
• Longer access to library services
• Link Officer

• Leek
• Opened January 2004
• 2 buildings joined by a bridge

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One-Stop Shops Run By Volunteers

• Loggerheads Library
• Opened February 2007
• Services
• Link to Age Concern
• Silverdale Library
• Opening imminently
• Services
• Linked to CVS

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Mobile Library and One-Stop Shop

• Neighbourhood Management Initiative Funding
• Voted for by the community
• Access to information, IT, library and agency
  services in a non-threatening environment
• 10 hours a week in 3 wards
• Private area for information and advice
• Two public access PCs

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Challenges

• Space and design
• IT Systems
• Changing Agendas
• Organisation Cultural Differences
• Differing priorities of service providers
• Access
• All different need to be self sufficient

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Advantages

• Increased use
• Customer satisfaction
• Wide range of services in one location
• Better use of buildings
• Efficiency savings
• Improved working relationship with
  district/borough councils
• Recognition of libraries as a good partner