Celebrating 20 years of NASSCOM

1
Role of Quality professionals in fast changing
IT World
Vikram G Shah Vice President General Manager,
NetApp
2
Scenario of IT in India

• Rupee and dollar loosing value and Inflation
  increasing
• IT services are becoming highly competitive
  only for volume players and quality players
  henceforth
• People with reduced cost preferred so as to
  keep cost in control, but Quality
  non-compromisable
• Will see small companies acquired by big
  companies to expand business but
• Small companies are expected to meet Quality
  requirements of big organizations after merger
• Future is for Pay-per-Quality model in
  services
• Quality issues in products are more expensive
  than cost saved through outsourcing
• Headcount based model and fixed cost models are
  re-looked as they dont guarantee Quality

3
Customer types and Quality expectations
Quality expectations
4
What is changing.?

• Due to industry slowdown customers are changing
  and they are becoming conservatives and skeptics
• Therefore, quality expectations are
  exponentially going up
• Better Quality comes from Good Quality people
• Non-performances are not tolerated and layoffs
  are becoming common
• Companies are not only worried about top- line
  sales growth but also about bottom-line savings
  (Cost reduction)

5
Factors that influence IT industry and Quality.
Customer perspective needed
Returns are less
Customers want more Quality
Depreciating Money
Need better automation
Need people with less cost
Need to Increase Productivity
Productivity Improvements needed
Need depth in skills
One need to take care of all these aspects to
stay float
Opportunities there but people not Ready yet
Need to reduce Release time
Need to increase Quality
China and other countries are cheap
Want ROI for process investments
Products becoming Complex
Need good experience in people
Authority Leadership in Processes
Customers are demanding more
Need people who can do Multiple roles
6
Role of Quality professionalsin changing world