Benefits of mobile working to DGHP

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Stephen Irving The benefits of mobile working to
DGHP
Benefits of mobile working to DGHP
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• DGHP Background
• Formed 2003 stock transfer
• Manage 11,000 properties
• Investing 100 million in improving tenants
  homes
• 75 of homes with new kitchens
• 25 with new bathrooms
• Development of Customer Service Centre

Benefits of mobile working to DGHP
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The move to mobile working

• Strategic review identified the need for staff
  to spend more time with tenants and on site
• To provide staff with necessary information in
  all locations
• No need to return to office
• Wide geographical area

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Benefits of mobile working to DGHP
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SOUTH VIEW SOLUTIONS SVSOnSite Mobile Working
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Working in Partnership

• Technical working group formed
• Detailed specifications developed
• SVS site meetings
• Software developed to meet our needs
• Excellent working relationship

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Project Goes Live

• 14 maintenance officers July 07
• pre, post and quality inspections
• 31 neighbourhood managers Dec 07
• rents arrears referrals, comments and payment
  plans
• online or offline mode access to e-mail,
  calendar etc

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Real benefits

• More time with tenants in neighbourhoods
• Ability to quickly respond to requests and make
  informed decisions
• Online access negates need to return to office
• Reduction in paperwork and double data input
• Seamless integration with Orchard Housing
  Management System

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Actual Feedback
having the handheld make our duties easier, they
certainly allow us to more efficient as we are
able to inspect complete works orders whilst on
site, also we are able to track our outstanding
tasks easily Norman Burns, Maintenance Officer,
Sanquhar
On some occasions there may be no need for you
to return or even start from the office thus
making you more flexible Lee Martin, Maintenance
Officer, Stranraer
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The Next Phase

• Allocations Voids
• Planned Maintenance
• Continued development of product and working
  relationship with SVS

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Conclusions

• DGHP has met its main aims
• Overall Success
• Ongoing development of system and company
  culture to embrace mobile working

Benefits of mobile working to DGHP