TurnAround, LLC

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Business Process, Risk Management,
Documentation Services Management Training
Work Smarter.

2
Who We Are

• TurnAround Vision
• TurnAround is the only outsourced provider of
  integrated business process management, risk
  management and business documentation services.
• TurnAround Mission
• We help our clients streamline operations, manage
  risk and change, and document critical business
  processes and functions.
• Our goal
• We want you to survive your toughest auditor.

3
About TurnAround

• Started in 1992 as First Impressions, a
  documentation services company
• Added Website Usability Testing
  (efriendlysites.com) in 1995
• Added Process Engineering in 2001
• Redesigned, renamed and re-branded in 2006
• Independent contractors must have 8-10 years of
  project management, risk management, process
  engineering and documentation experience
• Independent contractors hail from a wide variety
  of specialty areas (IT, marketing, risk
  management, facilities, vendor risk, procurement)
• Our bench usually contains 10-12 TurnAround
  Consultants of varying specialties

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TurnAround is Built on Solid Ground

• RESULTS FROM GARTNER SURVEY ARE IN!
• 1,400 CIOs report that their top business
• and technical priorities in 2006 were
• v Business Process v Business
  Intelligence

Our Capabilities
info_at_turnaroundllc.com www.turnaroundllc.com
703.216.2085
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Why Businesses Need TurnAround

• Where are you in the business cycle?

TurnAround can provide

• Process design, sequencing and testing
• Controls design and testing
• Risk and controls assessment and management
  training
• Baseline business documentation
• Risk and controls assessment, testing and
  training
• Update and maintain baseline business
  documentation
• Document business, product, technology change
• Document alternate process, procedures,
  policies
• Develop training materials and training
  delivery
• Risk and controls assessment, testing and
  management training
• Risk and controls assessment, testing and
  management training
• Controls redesign
• Process redesign and simulation
• Re-document baseline documentation

• EMERGING Im new!
• Establishing a business and customer base
• Establishing new lines of products and services
• Overcoming learning curves and error risk
• HEALTHY Im successful!
• Repeating, mature business processes
• Enjoying stability
• Innovating new products or services
• Undergoing merger or acquisition
• RESPONSIBLE Im preventing trouble!
• Identifying alternate routines and staff
• Establishing business continuity and pandemic
  plans
• Actively managing risk
• OVERCOMING Oops...Im in trouble!
• Experiencing performance and results
  dissatisfaction
• Receiving Audit, Regulatory issues
• Experiencing employee dissatisfaction high
  turnover
• Experiencing customer/user dissatisfaction
• Declining revenue, business results

Documentation is process, procedure, policy,
forms, routine communications vehicles, training
material or web content www.turnaroundllc.com
703.216.2085 info_at_turnaroundllc.com
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The Five Phases of TurnAround
Traditional Consulting Goes This Far
TurnAround Takes You All the Way
Phase 1
Phase 3
Phase 4
Phase 2
Phase 5
Understand Current State
Manage Risk Change
Inventory Analyze Gaps
Simulate Future State
Implement Train
D e l i v e r a b l e s from TurnAround ToolsTM

• Phase 1 includes deliverables for
• Pain Point Identification
• Process Definition
• Controls Identification
• Documentation Inventory
• Current State Costs

• Phase 3 includes deliverables for
• Future State Design
• Impacts to Interfaces
• Documentation Redesign
• Web Content Redesign
• Pilots and Tests
• Future State Cost Estimate

• Phase 5 includes deliverables for
• Cyclical Risk Assessments
• Change Identification and Management
• Documentation Updates

• Phase 4 includes deliverables for
• Final Documentation
• Organizational Improvements
• Launch Plan
• Training Plan
• Transition Plan

• Phase 2 includes deliverables for
• Process Analysis
• Gaps Analysis
• Corrective Action
• Documentation Update
• Web Usability

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About TurnAround ToolsTM
Turning chaos into control confusion into
order bureaucracy into efficiencyand loss into
profits!

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About TurnAround ToolsTM

• TurnAround has created its a toolkit to provide
  the starting templates and the TurnAround
  Consultant provides the experience and skills to
  complete them working with the client and their
  appointed subject-matter experts. The templates
  are a starting point and you are encouraged to
  add to or take away from them as needed to meet
  the project need.
• Process Flow
• Gaps inventory
• Procedure Points
• Policy

Risk/Controls Assessment and Training Marketing
Parable Strategy Website Usability 40-point
Checklist Maturity Model Management Training
Program
We hit the ground running and you dont pay for
any of the start up activities.
(of course, we can use your format if requested)
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TurnAround in the SDLC

• Our approach to process design, testing
  procedures, observing steps as they are completed
  and completing all process-level documentation
  are the link between business workflows and
  technical requirements.
• Our deliverables will
• Depict the chronology of a process
• Isolate controls and key controls (automated and
  manual)
• Generate the business logic and business rules
  that convert to tech requirements
• Document all the players in a process to
  generate automated workflows
• Collect the process documentation and artifacts
  and jumpstart data element identification
• TurnAround is a logical first step in any SDLC
  approach.

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PROCESS BASICS How TurnAround Sees Your Processes
Yes path
Decisions
Input
Processing
Outputs
No path
Manual or Automated controls exist between each
hand off. We the activities, controls, systems,
players and documentation in a process for
stem-to-stern view. Then, we can perform our
analysis and controls testing and improvement.
If youre not happy with where your business
processes are taking youwork smarter
and.turnaround.
www.turnaroundllc.com

703.216.2085
info_at_turnaroundllc.com
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Process Flow Sample
Its as simple as inputs, process, and outputs!
How all the pieces of a process are knitted
together make up your day-to-day business, lead
to repeatable processes and automated workflows.
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TurnArounds Flow Before You GoTM

• Your most trusted, long-lasting and competent
  employee has just resigned, announced retirement,
  is going out on an extended leave or is being
  downsized..

• Now what?
• Dont let this business intelligence walk out the
  door! TurnAround can quickly document the
  processes and procedures of separating staff to
  ensure
• Institutional knowledge is captured
• Notice periods are maximized
• Management can obtain the day-to-day details of
  the position
• Management can accurately recruit for a
  replacement
• Management can provide training to minimize
  down time
• A small business owner recently lamented that he
  released his System Administrator. Unfortunately,
  there was no documentation for this role.
• It was painful, costly, stressful, and almost put
  him out of business.

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TurnArounds Management Training

• Do you really want your managers and senior staff
  to learn by trial and error?
• Consider the cost to customer relationships,
  financially, to reputation

• We are the only provider of management training
  in process design, risk management and internal
  controls testing .
• At your office ? At managers meetings ?
• ? For performance development ? At our
  quarterly training workshops
• ? To qualify for promotion ? During lunch or
  in the evening
• It only takes one significant mistake to destroy
  your good name.
• Our unique training showcases the Leaning Tower
  of Pisa and the Titanic
• to provide a fun, interactive adult learning
  experience.

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Your secret weaponOperating behind the scenes,
making you shine.When its got to be right,
its got to be
Your satisfaction is guaranteed. If you are
unhappy with the quality of a deliverable,
TurnAround President, Lauren Kirby, will
personally recast the deliverable at no cost to
you.

• Call or email today for a free 2-hour
  consultation
• info_at_turnaroundllc.com 703.216.2085
  www.turnaroundllc.com