Chapter 2 Leadership

1
Chapter 2 Leadership

• The most important and critical issue for quality
  system success.

2
Why need good leaders for total quality
management system?
3
What makes a good leader/leadership?

• Vision
• Cohesion, synergy and collaboration
• Empower people
• Core values
• Shared values
• Ethics
• Proactive and problem prevention
• Communications

4
What leadership? (Core Values)

• Customer-driven quality
• Continuous improvement
• Human assets
• Prompt responses
• Upstream efforts
• Long term planning
• Objective decision making
• Partnership
• Responsibility and citizenship
• Results focus

5
Shared Values

• Truth and Honesty
• Trust
• Unselfishness
• Receptive
• Personal risks
• Credits to others
• Integrity
• Considerate to others

6
Leaders don't create followers, they create more
leaders.Tom Peters in "Fast Company"
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Effective Leadership Step 1-5

1. Develop a vision and commit to achieving it.
2. Project unquestionable integrity and
   selflessness.
3. Establish credibility and good stewardship.
4. Develop a can-do attitude and seek responsibility
5. Develop self-discipline, time management and
   execution skills.

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Effective Leadership Step 6-10

• Be a creative problem solver and decision maker.
• Be a positive change agent.
• Be an effective team builder.
• Empower followers to lead themselves.
• Be an effective conflict managers and consensus
  builder

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Vision Statement

• Declaration
• Realistic picture
• Concise

10
Mission Statement

• Who we are?
• Who are the customers?
• What we do?
• How we do it?

11
Quality Policy Statement

• A general guide for everyone
• Approved by the CEO
• Awareness and implemented by everyone
• Required by ISO/QS 9000 standards for quality
  systems.