Hall of Fame/Shame

1
Hall of Fame/Shame

• Ondego Victor K.

2
Hall of Fame ATT Voicemail feature through
iphone
3
Hall of Fame

• Learnability
• Easy to understand
• Memorability
• Recognition over recall
• Effectiveness
• Users can easily accomplish task accurately and
  completely (easily replay specific message parts)

4
Hall of Fame

• Efficiency
• Relatively short time and few steps needed to
  accomplish task
• Utility
• System provides enough functionality for users
  to accomplish necessary tasks

5
Hall of Fame

• Cons
• Overhead and recurrent costs
• Iphone is expensive and plans must include data
  packages with a monthly fee
• Locked down system
• No room for customization or incorporation of
  additional features

6
Hall of Shame ATT Voicemail Feature through
Sony Ericsson W300i
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Hall of Shame

• Efficiency
• Lots of steps involved with navigating through
  voicemail messages
• Stored or skipped messages have to be scanned in
  a linear fashion
• Effectiveness
• E.g. Deleting one of many stored messages
  (Accuracy and Completeness issues)

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Hall of Shame

• Memorability
• Recall over recognition
• Press key to skip
• Press 7 twice to erase message without
  listening to whole message
• Press 9 twice to archive message without
  listening to whole message
• Learnability
• Not as intuitive as hall of fame interface, for
  example

9
Hall of Shame

• Pros
• Relatively inexpensive
• Durability
• 7 and 9 button locations

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Sources www.wireless.att.com www.sonyericsson.co
m/en www.apple.com