Chapter 12 Implementation and Maintenance

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Chapter 12Implementation and Maintenance
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OBJECTIVES
Implementation Maintenance Objectives

• Implementation Strategies
• Proper Testing Readiness of the Website
• Site Performance Issues
• Disaster Planning Recovery
• Staff Training
• Implementation Management
• Maintenance Strategies
• Monitoring Website Traffic

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IMPLEMENTATION STRATEGIES
Implementation Maintenance Implementation
Strategies

• Proper testing readiness of website
• Reliability of technology
• Readiness of ISP to load website handle traffic
• Security of lines payment system
• Customer service staff training
• Readiness of fulfillment process with vendors
  warehouse
• Performance check of entire system before actual
  deployment
• Assignment of a Web team to monitor, maintain
  upgrade the system

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PROPER TESTING READINESS OF WEBSITE
Implementation Maintenance Implementation
Strategies

• Response time to inquiries
• Stress testing
• Recovery testing
• Human factor testing
• Staging testing

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TEST PLAN
Implementation Maintenance Implementation
Strategies

• Criteria for visitor testing
• Load website prepare website procedure
• Website system tests
• Procedure for making necessary corrections

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TEST PLAN
Implementation Maintenance Implementation
Strategies

• Syntax Errors
• Violate rules of language in which website is
  written
• Logic Errors
• Deviations from a range of acceptability
• Website Testing vs. Total System Testing
• Visitor Acceptance Testing

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QUALITY ASSURANCE
Implementation Maintenance Implementation
Strategies

• Development of controls to ensure a quality
  website
• Emphasized in every stage of website development
  life cycle

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QUALITY ASSURANCE
Implementation Maintenance Implementation
Strategies

• Correctness
• Scalability
• Maintainability
• Reliability
• Optimum Performance
• Alpha Test vs. Beta Test

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SITE PERFORMANCE ISSUES
Implementation Maintenance Implementation
Strategies

• Merchant Server
• Applications Server
• Payment Processor
• Back-end Databases

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DISASTER PLANNING RECOVERY
Implementation Maintenance Implementation
Strategies

• Disaster Recovery Plan
• Contingency plan for resuming operations when a
  problem disrupts normal operations
• Identifies potential threats, prioritizes website
  other applications, and devises safeguard to
  minimize losses in the event of a disaster

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GOOD DISASTER RECOVERY PLANNING
Implementation Maintenance Implementation
Strategies

• Assessing websites vulnerabilities via risk
  analysis
• Reducing / preventing technical operational
  risks to online environment
• Developing cost-effective solutions
• Ensuring alternative Internet access modes
• Providing disaster recovery procedures
• Training e-commerce staff in disaster recovery
  methods

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RECOVERY PLANNING
Implementation Maintenance Implementation
Strategies

• Backup
• Redundancy
• Mutual aid with another organization
• Uninterruptible power supply
• In-house vs. Outsource

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DISASTER/RECOVERY PLAN
Implementation Maintenance Implementation
Strategies

• Appoint a competent team of representatives (ie -
  Web designer, IT representatives, and customer
  service staff)
• Prepare planning
• Draft a disaster/recovery manual

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STAFF TRAINING
Implementation Maintenance Implementation
Strategies

• E-learning
• Web-based training
• Mostly outsourced
• Less pressure on IT department
• Hard to monitor

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IMPLEMENTATION MANAGEMENT
Implementation Maintenance Implementation
Strategies

• Project Management
• Estimating resource requirements
• Scheduling tasks events
• Providing for training and site preparation
• Selecting qualified staff supervising their
  work
• Monitoring projects program
• Documenting
• Periodic evaluating
• Contingency planning

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IMPLEMENTATION ISSUES
Implementation Maintenance Implementation
Strategies

• Performance
• Personnel
• Integrating front-end commerce site with back-end
  fulfillment vendors
• Maintenance enhancements
• Post-implementation planning

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IMPLEMENTATION CONSIDERATIONS
Implementation Maintenance Implementation
Strategies

• Ensure each staff knows his/her job
• Sell all participants on importance of working
  together as a team
• Plan ahead on how to solve predictable problems
• Establish a specific procedure for handling
  routine problems

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MAINTENANCE STRATEGIES
Implementation Maintenance Maintenance
Strategies

• Check for website operational errors, links
  contents
• Web designers use a syntax-checking program to
  catch errors before the website is fully
  operational
• Eliminate all dead links
• Check fax e-mail orders

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MAINTENANCE STRATEGIES (Contd)
Implementation Maintenance Maintenance
Strategies

• Process invoices for items that are readily
  available
• Use e-mails for communications with customers,
  vendors, and employees
• Upgrade or redesign website

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MAINTENANCE CONSIDERATIONS
Implementation Maintenance Maintenance
Strategies

• Make website attractive
• Minimize load times
• Text should be displayed quickly
• Verify ordering information
• Encourage customer feedback
• Maintain upgrade technology

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MAINTENANCE CONSIDERATIONS (Contd)
Implementation Maintenance Maintenance
Strategies

• Ensure a reliable invoicing system
• Ensure easy to maintain inventory system
• Monitor evaluate server reports
• Watch disk usage
• Bandwidth consumption

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MONITORING WEBSITE TRAFFIC
Implementation Maintenance Maintenance
Strategies

• Dates times of the hits
• Visitors login name
• Visitors IP address
• Visitors host
• Request
• Name of the host
• Cookies
• Number of pageviews

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Chapter 12Implementation and Maintenance