Green Cleaning Services

1
Green Cleaning Services

• What Does It Mean?
• How Can You Do It?

2
Comparing Green Seal Standard with ISSA CIMS

• Green Seal GS 42
• International Sanitation Service Association
  Cleaning Industry Management Standard

3
GS 42

• Planning requirements
• Products, supplies and equipment requirements
• Cleaning procedure requirements
• Communication requirements
• Training requirements
• Labeling requirements

4
GS 42

• Environmentally Preferable Product
• A product certified as such by a Type 1 (i.e.,
  third party) environmental label that was
  developed in accordance with the ISO 14024
  Environmental Labeling Standard
• Alternatively, a product may be designated as
  environmentally preferable by an established and
  legitimate, nationally-recognized program
  developed with the purpose of identifying
  environmentally preferable products
• The program must not have any financial interest
  or stake in sales of the product, or other
  conflict of interest
• Such designation must be based on consideration
  of human health and safety, ecological toxicity,
  other environmental impacts, and resource
  conservation, as appropriate, for the product and
  its packaging, on a life cycle basis
• Product criteria must distinguish market
  leadership for that product category, and be
  publicly available and transparent.

5
GS 42 Planning

• Written standard operating procedures
• Building-specific green cleaning plans
• Schedules, communications, floor maintenance
• Vulnerable populations, special areas, etc.
• Use of powered equipment
• Vacuum cleaners, carpet extraction, powered floor
  maintenance (including propane powered),
  scrubbing machines
• Equipment must meet criteria
• CRI, CARB, etc.
• Quarterly maintenance program

6
GS 42 Cleaning Procedures

• Chemicals
• Track, limit waste, exposures, chemical dilution
  control system
• Use appropriate technology for applying chemicals
• Waste
• Recycle, minimize, reuse
• Entryways
• Matting, cleaned frequently
• Floors
• Extensive criteria for hard floors, carpet care,
  vacuuming
• Disinfection
• Use only where needed and as directed
• Perform using only EPA registered disinfectants
  or devices
• Follow procedures for dilutions, usage and
  contact time
• Restrooms
• Clean and disinfect do not mingle equipment in
  other areas

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GS 42 Cleaning Procedures

• Eating areas
• Clean and sanitize surfaces
• Trash
• Pull as needed, esp. before weekends, holidays
• Recycling
• Inspect and clean daily
• Indoor plants
• Collect debris keep from carpet, vents
• Vulnerable populations
• Reduce exposure, chemicals
• Students, elderly, ill and custodians

8
GS 42 Communication

• Must have strategy
• Develop in conjunction with building owners,
  mangers and occupants
• Provide proper employee training
• On-site
• Site specific
• Annual in-service training
• Allow for employees to provide comments and
  suggestions on workplace issues
• Define opportunities for occupants to reduce the
  need for intensive cleaning or treatments
• Notify building management of chemicals being
  used in the building
• Provide MSDS
• Identify occupants with special needs or
  sensitivities

9
GS 42 Training

• For new hires, at least 12 hours of training must
  be provided
• Cleaning personnel will receive 24 hours of
  in-service training/continuing education on
  annual basis
• Management/supervisors shall have at least 24
  hours of in-service training/ continuing
  education on annual basis

10
Green Seal Cleaning Standards

• GS 37 Industrial Institutional Cleaning
• General purpose, bathroom, glass, carpet
• GS 40 Floor Care Products
• GS 41 Hand Cleaners/Hand Soaps for Industrial
  Institutional Purposes
• GS 34 Degreasers
• GS 09 Paper Towels Napkins
• GS 01 Tissue Paper

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Cleaning Industry Management Standard (CIMS)

• Developed by ISSA
• Experts representing all sectors of the industry
• Consensus-based
• Technical committees worked directly with ISSA
  and its partner, the American Institute for
  Cleaning Services (AICS)
• Doesnt compete with other organizations
• Green Seal, DfE, EcoLogo, IEHA, etc.
• Compliment standards
• Provides method for meeting management
  requirements of these standards

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CIMS

• Zero based service budget
• Validate cleaning operation
• Reduce all O M costs
• Quality management structure
• Vendor prequalification tool

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CIMS

• Does not use word green in standard
• Wanted to transcend product certifications
• Have to understand how customer run business and
  relate to them
• Be a resource
• Show how to clean and lower costs
• ROI calculator software

14
CIMS

• Designed to assist cleaning organizations in
  setting up a management system
• Non-prescriptive, based on management principles
• Does not require, recommend or endorse any
  particular process or product
• It allows organizations flexibility in choosing
  the most effective ways in which to meet their
  management requirements
• Developed to assist in developing
  customer-centered quality organizations

15
CIMS

• ISSA CIMS Certified
• Certified cleaning organization
• Building service contractor or In-house service
  provider
• ISSA CIMS Expert
• ISSA certified expert (ICE)
• Distributor, Manufacturer, BSC or In-house
  Service Provider personnel
• ISSA CIMS Assessor
• Third party CIMS certified assessor

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CIMS

• Quality system
• Service delivery
• Human resources
• Health, safety environment
• Management Commitment

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CIMS Quality System

• Mission and quality policy
• Specific roles, authorities and responsibilities
  of management and staff
• Means by which effective communications with
  personnel actually performing the work are
  assured
• The processes used to plan, implement and assess
  the work performed
• The process by which measures of effectiveness
  are established and how frequently effectiveness
  will be measured
• Surveys Inspections Complaints
• The continual improvement on lessons learned from
  previous experience

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CIMS Service Delivery

• Plan
• Primary cleaning tasks
• Hourly activity chart
• Work instructions
• Purchasing Procedures
• Performance evaluation process
• Standardization
• Inventory control
• Equipment repair
• Contractor management (subcontractors)
• Financial controls
• Supply and equipment requisitions approved
  vendor lists order placement receiving
  inventory accounts payable

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CIMS Human Resources

• HR Policy
• Hiring practices
• Site-specific orientation
• Executive development
• Management training
• Cleaning personnel training
• Employee handbook

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CIMS EHS

• Ensure that quality cleaning and maintenance
  services are safe, healthy and sustainable
• Regulatory compliance
• Comply with all pertinent provisions of OSHA
• Written hazard communication plan
• MSDS available
• Chemical inventory
• Training employees that handle chemicals
• Label all chemical containers
• Chemicals used in safe manner
• Chemicals stored according to classification
• Personal Protective Equipment
• Organization policy/ Environmental Management
  System
• Need to have an environmental policy in place
• Commitment to
• Environmental ethics
• Continual improvement
• Pollution prevention
• Workplace Safety and Health Policy
• ISSA portal for SH www.issa.com/osha

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CIMS Management Commitment

• Mission, Vision, Value
• Mission statement
• Vision for future
• Planning
• Strategic plan
• Business continuity plan/succession planning
• Training plan
• Responsibilities Authority
• Organizational chart
• Job descriptions
• Communication Plan
• Clear procedures for communicating at all levels
• Feedback and communication with customers
• Risk Management
• Insurance
• Licensing

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