OpalisRobot MOM Operator

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OpalisRobot MOM Operator
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OPR Basic Components
Foundation Objects
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MOM OpalisRobot Integration

• MOM Objects
• Monitor Alert
• Update Alert
• Create Alert
• Maintenance Mode

MOMConnector
Alerts
MCF
Maintenance Mode
MOM Server
OpalisRobot
MOM OnePoint DB
Events
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OpalisRobot MS MOM Operator

• Monitor MOM Event
• Setup and filter MOM Events from OpalisRobot
• Monitor MOM Alert
• OpalisRobot can respond to a MOM Alert
• Update MOM Alert
• Automatically change the resolution status of an
  Alert
• Send MOM Alert
• Provide workflow success/failure notices via MOM
• Maintenance mode management
• Suppress Alerts in MOM during server maintenance

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MOM CAP Use Case 1 Service Management Integration

• Customer problem/pain point
• MOM admins and Help Desk personnel must manually
  synchronize data between systems (phone calls and
  data entry)
• Tickets not always opened in timely manner if at
  all (not ITIL)
• Existing integrations involve time consuming
  scripts or code
• Limited flexibility in filtering which Events
  should have tickets opened (Event storms cause
  Trouble Ticket storms)
• Opalis Solution
• Filter Events based on ID, Name, Severity, then
  auto-create relevant trouble tickets
• Use DB lookups to determine who to assign trouble
  ticket to, whether to notify (phone, pager) based
  on time of day, type of Event
• Add relevant data to WorkLog of ticket for
  HelpDesk personnel
• Acknowledge that MOM Event is being handled
  (co-ordinate MOM and help desk staff)

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MOM CAP Use Case 1 Help Desk Integration

• OpalisRobot Value-add
• MOM admin is auto informed that Event has been
  acknowledged
• Ticket instantly created
• No manual work
• No time lag
• Filtered for relevancy
• Additional info data can be added to ticket for
  help desk personnel

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MOM CAP Use Case 2 Maintenance Mode Management

• Customer problem/pain point
• When a server fails or maintenance occurs, Event
  Storms occur, overwhelming the system and
  adminstrators console
• Maintenance windows are often at inconvenient
  hours and without Robot they require human
  attendance
• Only MOM Admins have access to ON/OFF switch in
  many shops, but its the IT guys that need to
  flick the switch
• Opalis Solution
• Set Scheduled Maintenance Object provides
  automation for unattended maintenance windows
• Set Ad-Hoc Maintenance Object will dynamically
  set a single server or groups of servers into
  quiet mode for repairs (groups important for
  larger customers)
• Robot can monitor for Event Storms and
  auto-suppress Events when repeat counts get too
  high
• Robot can watch email from IT admins who are in
  the field and need to suppress Events on a
  particular machine with no Admin Console

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MOM CAP Use Case 2 Maintenance Mode Management
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MOM CAP Use Case 3 Actionable Notification
Escalation

• Customer problem/pain point
• Not all shops have 24x7 admins or people at the
  MOM Consoles they need to forward relevant info
  to relevant people
• Existing integrations involve time consuming
  scripts or code
• Limited conditional logic for deciding priority
  levels of tickets, who to assign it to, what type
  of escalation (email/phone/pager)is needed based
  on day/time
• Traditional forwarding systems are NOT ACTIONABLE
• Opalis Solution
• Simple interface for creating rich conditional
  logic for prioritizing which Events to forward to
  which admin by the appropriate system (email,
  pager, phone) at various times of day/week
• Provides Actionable notification admin can
  reply to email/phone to acknowledge Event,
  perform corrective action, maintenance mode
• Robot provides a remote interface for non-admin
  IT types

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MOM CAP Use Case 3 Actionable Notification
Escalation
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MOM Operator Benefits

• Reduce IT Latency
• Instantaneously respond to Events
• Auto diagnose and notify/escalate
• Perform corrective actions
• Integrate with Trouble Ticketing for data
  synchronization, administrator coordination
• Automate Maintenance Windows
• Use Maintenance Mode toggles to eliminate 3AM
  administrator attended sessions
• Use 100 of time available during Maintenance
  Window
• Dynamically suppress Event messages on ailing
  servers
• Centralize System Monitoring
• Route messages from custom Apps or 3rd Party
  systems to MOM console
• Provide OpalisRobot Policy success/failure
  notices via MOM

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MOM Operator Benefits

• Achieve ITIL Compliance
• ITIL Standardize the process, execute that
  process, then document that you have followed the
  process
• Robot executes standardized, repeatable Policies
  that are auto documented (log files, DB, or event
  logs)
• Improve Productivity
• Automate repetitive tasks, let humans deal with
  exceptions
• Improve system availability and performance for
  SLAs

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OpalisRobot Virtual Server CAP v2.0
Powers on a Virtual Machine
Turns of a Virtual Machine
Adds a VM to the VM list
Removes a VM from the VM list
Lists all VMs on server
Checks the status of a VM
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OpalisRobot SMS CAP v1.1
Create an advertisement using a predefined
package, program and collection
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Product Use Cases
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Common Starting Points

• Multi-Step, Complex RunBook Procedures
• Problem Management
• Event driven from a monitor (MOM)
• Acknowledge, diagnose, resolve
• Escalation Notification
• Maintenance Procedures
• Backups
• File Storage
• Oracle/SQL Server DBs
• Reboot procedures
• Windows servers with leaky apps
• Event log archiving and purging
• Data File Automation
• Application feed procedures

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Typical Customer Use Cases
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MOM Maintenance Mode Policy
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MOM Alert Escalation
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MOM SMS Deployment
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Automated Diagnosis
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Corrective Action Resolution
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VERITAS BackUp Policy