Constance Cochell

1
Constance Cochell

• Senior Level
• Customer Service and
• Collections Representative

2
Objective

• Obtain position as
• Credit Collections Coordinator
• For A-Deac Inc.

3
Job Requirements

• Demonstrated ability to perform
• Credit responsibilities
• Collection responsibilities
• Microsoft Office Suite functions Word, Access,
  and Excel
• Data entry

4
Customer Service Experience

• JCPenney Credit (1994-1998)
• Resolved customer disputes and explained
  applicable credit laws
• Developed and implemented a plan to notify over
  5,000 customers of a billing error
• Maintained specialty desks including charge
  backs, credit bureau disputes, and unidentified
  accounts

5
Collections Experience

• GE Capital/JCPenney Credit (1998-2001)
• Utilized listening and negotiation skills to
  arrange mutually acceptable payment arrangements
• Maintained an average call time under 3.5 minutes
  
• Adhered to federal and state laws to consistently
  achieve perfect monthly compliance objectives

6
Career Training
7
Computer Skills

• Microsoft Office 2000 Suite Word, Excel, Access,
  and PowerPoint
• Microsoft Windows 98 and ME
• Internet Explorer and Netscape Navigator
• Adaptable to new operating systems
• Typing skill 65 wpm
• 10-key skill 12000 ksph

8
Strengths

• Reliable
• Detail oriented
• Self-motivator
• Accurate
• Efficient
• Multi-tasking
• Team player

9
Constance Cochell

• 15987 South Hilltop Road
• Oregon City, OR 97045
• Phone [phone]
• Samsbucc_at_Hotmail.com