Registration Backlog

1
Registration Services
Mark Kosters
2
Outline

• Statistics
• Project
• Technical
• Help Desk
• Billing
• Legal
• Future

3
Cumulative Registrations
4
Top-Level Domain Distribution as of April 30, 1997
5
New Domain Names Registered by Month
6
Domain Updates Per Month
7
IP Numbers Allocated Per Month
8
Telephone Requests
9
Whois Queries by Month
10
Monthly E-mail Sent to Hostmaster Address
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Comparison of a, j, and k.root-servers.net
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NSI Leadership

• New Management
• CEO - Gabe Battista
• President - Don Telage
• Head of Customer Service - Chuck Gomes
• Head of Engineering - David Holtzman

13
Current State of Automation

• RS0-6 and a.root-servers.net are now Ultra 2s
• HTTPS now running
• Migrated from sendmail/SMAP to qmail
• Lots of capacity increases to backend systems to
  combat occasional spam attacks
• In early test phase for Dynamic DNS Update
• Secure DNS is not yet there

14
Real-Time Registrations

• RWhois-Registration Services gateway
• Uses RWhois as front-end application interface
• Registers network objects with the InterNIC
• Interface for registration of domain names and
  on-line payment
• Expect some vendor announcements soon.

15
Guardian

• Statistics
• 3,500 pgp keys
• 12,000 crypt passwds
• 37,000 mail from
• Notifications for May 1997
• High - 24,788
• Average 5,875 (per day)

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RWhois

• 1.5 Specification released
• 1.5 Server now has CIDR and soundex interface
• Snapshot available for 1.5 Specification
• ftp//ftp.rwhois.net/pub/snapshot/rwhoisd-1.5.0B5a
  .tar.gz

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Billing

• New outsourcing vendors are now firmly in place
• Invoice printing/mailing subcontractor has been
  solidified.
• Automated posting for checks has reduced errors.
• 24x7 Credit Card Call Center reduces saturation
  on our phone system for both status checks as
  well as payments.
• Call Center number is 888-771-3000 (U.S.),
  402-496-9798 (International).
• First Virtual Payment System being overhauled by
  First Virtual

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On-Line Payment System

• Allows customers to check on the payment status
  of domains
• Allows customers to pay for domain names via the
  Internet
• Speeds processing of payments
• Live URL https//payment.internic.net

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Deactivation Information

• 293,690 names deactivated to date
• 89,276 are identified speculators
• Weekly deactivations are occurring with an
  average of 17,034 names per week
• Approximately 7 of those deactivated actually
  pay.

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Help Desk

• Expanded hours
• 7AM-9PM
• Line utilization
• Went from 85 busy signal rate to 7
• Abandonment rate reduced by 5
• Quality of Service
• Incentive program being put into place
• New phone switch allows for management monitoring

21
Move

• Plan on moving into our new facility June 15.
• Planned for no lasting external outages.
• ARIN is to stay at NSI HQ until they find a
  suitable site
• Better power, new telephone switch, and increased
  floor space

22
Litigation Status
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Future

• Finish Before-Use
• Additional Guardian Methods
• SSL
• ARIN

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Slide Location

• http//rs.internic.net/presentations/markk/nanog97
  06.html