Siebel Virtual Classroom Student Kit Materials Management

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Siebel Virtual Classroom Student Kit Materials
Management

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Siebel at a Glance

• Founded in 1993 Acquired by Oracle in 2006
• Global leader in customer-facing solutions
• Customer Relationship Management (CRM)
• Business Intelligence (BI)
• Customer Data Integration (CDI)
• Over 5,000 employees worldwide
• 30 countries, 80 offices
• 2004 revenue of 1.34 billion
• 4,000 customers
• 3 million live users

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Siebel Learning Organization
Siebel University
Employee Education
Customer/Partner Education

• Staff 200
• Curriculum Development
• Release Management
• Certification
• Training Delivery
• Partner Training
• Operations/Sales
• Audience 4,000 companies world wide
• Primary delivery mode is blended learning

Team Profile

• Technical Siebel training
• End User Siebel training
• Certification tracks exams

Training Provided
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Virtual Classroom Profile

• Provide training without travel Reduce costs,
  increase productivity
• Ease access Reach markets where classes are not
  offered frequently
• Deliver short content topics that people wont
  travel for New revenue stream
• Extend access to Siebel labs virtually,
  eliminating time-consuming student setup

• Curriculum must be highly interactive to keep
  students engaged
• Take the time to refine operational procedures
  before go-live
• Assign a producer for every virtual classroom
  session
• ILT content must be reviewed / refined for
  Virtual Classroom

• Trained over 1200 students in 115 events in 2005
  50 customers, 50 employees
• Technology platform costs paid off in 4 months
• Significant savings in employee training travel
  costs, increases in productivity

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Protecting VC Student Kit content was the
ultimate goal

• IP theft concerns led to a corporate policy to
  distribute only hard copy documents to customers
  / partners.
• Shipping costs for student kits for virtual
  training program were too high. Shipping
  failures were equally high.
• Management finally approved to distribute
  sealed presentation and lab guides.
• Sealed files could only be opened, read and
  printed by designated student. Copying and
  further distribution was prevented.
• End result Successful, low cost distribution of
  Siebel materials to customers / partners without
  fear of IP theft for virtual training content.

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Siebel Results

• Siebel was able to distribute IP without worries
  of theft at a very low cost.
• Siebel was able to discontinue most hard copy
  shipments
• Siebel was able to manage late registrants,
  without additional costs

• Siebels un-sealer needed to be downloaded by
  all customers There were
• some challenges with some accounts.
• New Adobe releases (usually unannounced) often
  caused grief.

• Our primary requirement is that we wanted an
  offsite, ASP solution to keep initial
• Investment and IT involvement to a minimum. As
  there was few choice, we felt we
• made the right decision.

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Questions?
Thank you for your interest.