Online Dispute Resolution: The State of the Art

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Online DisputeResolutionThe State of the Art
Online DisputeResolutionThe State of the Art
Colin RuleSMU in Legacy August 25, 2006
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SquareTrade on eBay
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SquareTrade Home Page Accessing the Solution
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Filing a Case Breaking Down the Issue/
Determining Solutions
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Respondents are automatically notified
Automatic Notification
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Entering Direct Negotiation
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Requesting a Mediator
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Resolution Achieved
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• clickNsettle.com

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This is the clickNsettle.com Home Page
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Select Submit a Case
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Select On-Line Negotiating
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Fill out form
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Select Injury Details
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Enter initial offer
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Enter optional maximum settlement amount.
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Once the case is submitted, clickNsettle.com
contacts the other party. The other party may
then begin negotiating. Each party may submit an
unlimited number of new offers or demand for up
to 60 days. Each new offer must increase a
minimum of 5. Each new demand must decrease by
a minimum of 5. Either party may terminate
negotiations at any time. If the last demand is
within 30 if the last offer, the case settles
for the midpoint of the offer and demand. If the
last demand is less than the last offer, the case
settles for the demand.
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NEW DEMAND
Click on Negotiate to list active cases,
color-coded to indicate priority level. Click on
2nd case.
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Clicking on case brings up negotiating screen.
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Typical Negotiating scenario, enter a new offer
of 22,000
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Last demand was 25,000, new offer of 22,000
settles case for 23,500!
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DeMars Associates, Ltd. Innovative Dispute
Resolution
How NetNeutrals Emerged
Insert Text Here
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